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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Reservations not allowed me to enter full name while booking

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Feb 11, 2016, 7:30 AM

jithendra

Join Date: Feb 2016

Posts: 2

not allowed me to enter full name while booking

I need your help. It is with very heavy heart that I share with you, a tragedy that happened when I was booking a ticket on your portal. I've booked a flight ticket worth Rs.60,000 INR
PNR number - VBKJLQ
Since the "Name" field accepts limited number of characters, I have filled in the name as VSN SUBBARAO PONNURU instead of the full name as present in the passport - "Venkata Siva Naga Subba Rao PONNURU". I am really sorry that I didn't know how it had to be handled. It is a very big loss for a normal employee like me to let go of such a huge amount(Month salary). I would really want to correct the mistake and would be greatful to you if you can help me come out of this!

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Reservations not allowed me to enter full name while booking

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