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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Canceled / Delayed / Overbooked Cancled delayed lost baggage delay baggage no refund no reimb

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Mar 5, 2016, 4:09 PM

gopi

Join Date: Mar 2016

Posts: 2

Cancled delayed lost baggage delay baggage no refund no reimb

I travelled on BA in June 2014. I paid ~US$2400 for the flight. Horrible experience. I have to sleep on the floor in airport, because they did not make any hotel arrangements as the flight is delayed by 7 hours. My bags came after 3 days of my arrival torn into pieces. Lost items from bags.

BA customer service is horrible. I am writing to them since June 2014. No proper response. In June 2015 I filed a case in small claims court. BA customer service is so arrogant that they did not respond properly to the court also. Hearing is scheduled this month. I have to see what the Judgment would be.

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Canceled / Delayed / Overbooked Cancled delayed lost baggage delay baggage no refund no reimb

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