[asfa.ansari]

This is regarding my horrible, harrowing experience with Malido Air on 7th Feb 2016 for flight OD 2202 from KLIA2 to LANGKAWI.
I arrived at the KLIA 2 airport at 12:50 pm. I was refused checkin on the flight 1 hour before the flight take off by your staff NUR ELAYANA at counter Y4 on 7th Feb 2016 at 12:50 pm. She informed us that the checkin closed 3 hours before the flight time!!!! She then spoke to the flight captain apparently to check for availability and then informed us that there is no seat available.

I then proceeded to book a last minute flight to Langkawi from AirAsia at exorbitant prices from the Air Asia sales counter. The AirAsia flight was paid by debit card at 1:06pm which is easily 45 minutes before the checkin closes. This clearly is proof that we arrived for the Malindo flight on time but your employee refused us boarding for reasons best known to her. The last minute flight cost us 1114 RM.

After buying the new tickets when we confronted NUR ELAYANA and her manager MOHOMMED ALIF, she lied saying that we arrived at the counter at 1:20 pm!!!. If KLIA 2 has CCTV monitoring, we will have yet another proof that we arrived on time at the airport. There was also now a board put up at the Y counter mentioning the counter close time as 45 minutes. This board was not put up when we arrived earlier or we would have not believed and proceeded to get another checkin counter. Clearly NUR ELAYANA either lied about the counter close or was not informed enough to be carrying out her duties. This incident caused us a lot of anxiety and delayed us considerably for our holiday.

I have complained multiple times at the Malindo customer care email addresses. There is no response and it has been over a month

[ramsforums]

This is the worst Airlines I came across.


My experience I am sharing as presentation at the below link

My Experience malindoair


So my experience is fly by Malindoair and loose your baggage