[klucke]

I tried booking a transatlantic flight for four family members. Three attempts with three credit cards. Each time I get an error message and can start over again. Near midnight I give up in frustration. This morning I try by phone. After only 10 minutes of music I am being helped. It turns out that my reservation attempt last night is still in the computer so we don´t have to enter the data afresh. The lady admits that there ”is a software problem on the website" that made me waste my time Now for the bad news: Since last night the price for the tickets has increased by £152. The fact that I did the reservation last night (there is proof of it) and that it was an admitted fault by the airline that did not allow me to pay the lower price last night, is of no consequence. I have to pay the higher price, there is "nothing they can do". I was given no choice.
Seems like a good trick: quote a low price, nix the payment and hike the price for the customer the next day.
Good marketing has a different look and feel!!
I even question the legality of it. By my knwoledge a vendor has to sell a product at the advertised price. This at least is the rule in Europe and so far the Brexit has not taken place.