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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Canceled / Delayed / Overbooked Never flying aa again!

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Oct 29, 2016, 1:51 AM

JessicaMassey JessicaMassey is offline

Join Date: Oct 2016

Posts: 1

Never flying aa again!

I will never fly with American Airlines again!

This experience is absolutely the WORST.

I booked a flight to go to LA for work tomorrow. I was originally supposed to land at 8:20pm in California enough time to check into my hotel and get a good nights rest before my busy day tomorrow I AM NOW LANDING AFTER MIDNIGHT!
I AM STILL IN ATLANTA IT IS ALMOST 10:00pm and we have NOT departed!!!
I am exhausted after an already busy day and very unhappy! My work will suffer now because of this.

Thank you American Airlines.

You have just lost a customer.

I deserve my money back.

Last edited by JessicaMassey; Oct 29, 2016 at 1:52 AM. Reason: wording

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Canceled / Delayed / Overbooked Never flying aa again!

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