Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

In-flight Issue SIA an Over hyped airline

Tools...

Thread Tools

Display Modes

Jun 21, 2017, 7:03 PM

Nadar

Join Date: Apr 2017

Posts: 2

SIA an Over hyped airline

SQ321 - Lhr to Sin - 10 Apr 2017
I was prepared to take SIA despite having to pay more to enjoy the 'SIA experience'.
No assistance whilst booking in, passengers just helped one another. No facility to book air miles.
The economy seats were very cramped. This is the worst seat arrangement on a flight I have been in. I have travelled by over 25 airlines. The space between the seats, leg space was small. very uncomfortable. Not excusable esp when this is a jumbo.
The food was not heated correctly, the center was only cool.
Toilets were not cleaned during the whole flight.
The was blood on the seats in a lav after a couple of hours after departure and was never cleaned over the whole flight.
My connecting flight from Sin to Kul by Silk Air was much better and to think Silk is a subsidiary of SIA.

Reply With Quote

In-flight Issue SIA an Over hyped airline

About Us

AirlineComplaints.org

Advertising

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)