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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

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Canceled / Delayed / Overbooked Refused flight THAISMILE AIRWAYS

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Mar 25, 2018, 12:32 PM

glennsdaf

Join Date: Mar 2018

Posts: 1

Refused flight THAISMILE AIRWAYS

Hi
I booked and paid for a flight from Ubon Rachathani Thailand to Bangkok on the 24th of March 2018, the flight was for my wife.
She arrived at the airport well within the time allowed but was told that because one character on her eticket did not match her passport she could not fly, now this is nit picking to say the least, this is a regional airport so why could Thaismile airways not correct the mistake for a small fee.
Instead they cancelled the ticket there and then, made her buy a new one on later flight, resulting in her missing her onward flight to the UK, at a cost of 4500 bth, I have written to Thaismile 5 times without any response.
I think the flight was over booked and they were looking for any excuse to save a seat.
GJ.

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Canceled / Delayed / Overbooked Refused flight THAISMILE AIRWAYS

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