[sohail]

Last minute Malindo Cancelled Flight from Lahore (LHE) to Kuala Lumpur (KUL). No local customer service phone number in Pakistan, so I called international phone number in Malaysia to reschedule but I was told that all Malindo flights from Lahore were cancelled for the whole month of July. I had to re-purchase ticket for almost double price with another airline due to last minute. I requested with Malindo on June 30th, 2019 and since then I have been chasing via email and phone. Till today (August 14, 2019), no refund issued despite several emails and phone calls. I called again today to Malaysia office and I was told it is still being processed and will take another 2-3 weeks. When I asked the refund amount being processed, I was shocked that Malindo is not refunding the additional payment I made for seating. What a rip off!!!

I am very frustrated and the worse experience ever I had. Lahore airport told unofficially that they closed Malindo Air due to non-payment and until dues were cleared by Malindo. Seriously?