[classact1060]

What an outrage.

When my luggage did not arrive from Miami to Liberia Costa Rica, an agent issued me a Baggage report form, indicated she'd called Miami, the luggage was there, would come the next day to Liberia, would be shipped out to my Hotel some 3 1/2 hrs. away. Great start! I could check the status online.

Problem was, she (Yessica) issued a report WITHOUT a phone number I could call, and NO numbers on the phone enabled me to find out online the status.

After ONE day without a change of clothes, I was disappointed, as it didn't arrive. Airport and main phone numbers in CR NOT AVAILABLE evening.

TWO days later, A.M. I had my hotel call them. The airline inisted they'd tried to deliver, but NO ONE registered at the hotel by my name. What a crock! Then they proceeded to tell me it would go OUT BY 1.00 pm.

Well, maybe or maybe not. That evening, I called AA again, this time using the 1800 number to US at great expense, that even.

The rep, Skye Weatherley (does that sound like a false name or what)? in baggage was anything but helpful. She insisted on the truth of their claim (tried to deliver)) without any supporting evidence. The hotel I was at keeps a log of all arrivals, deliveries, etc.; they have a gate, etc. The story was totally fabricated.

After registering my dissatisfaction, we proceeded to have her "deliver a message" to the AA baggage people in Liberia. Never mind the fact that her office "didn't have access to the Internet or international calling." Can you believe that? An office in charge of handling baggage problems to international destinations doesn't have internet access?

After relaying info to her about my NEW hotel destination for delivery of said luggage, day 3, it became apparent I didn't have full address/contact info, so I asked the agent to wait while I obtained it over internet. Meantime, she insisted that the solution was for ME TO GO TO THE AIRPORT AND PICK IT UP, even though the latest word was, (and I quote) BAGGAGE PICKED UP FROM AIRPORT. So, in her view, the luggage was STILL IN THE AIRPORT (!) and I SHOULD PICK IT UP!

After about two minutes searching online, I was at the point of asking for her to wait a bit more until I got the exact contact info (hotels/street addresses in CR not exactly easy). At this point she interjected "That's OK, we don't need that (!)." I insisted. After attempting to register my reasoning for getting AA the exact address (seeing also that SHE "didn't have internet access"), she told me that she WOULD NOT WAIT anymore and issued an insincere apology, saying that the call was over.. At this point I became livid.

Here I am, without clothes for 3 days, and she is essentially telling me that the call is over and she is hanging up (!). I wish you could hear the patronizing tone of her response. If *I* were abusive, this might be justified. But I was left essentially BEGGING this person to remain to help after being on the phone with her for just 15 minutes!

I've never encountered such callous disregard and lame attempts at "service" in my life. The record of incompetency on the front end and the patronizing "I-can-dish it out-and you can't do anything about it" attitude was a shocking reminder of how crappy a situation you can be put it by these companies.

D.D. Upton, MA USA

[Silent Bob]

Not tryin to sound sarcastic, but did you end up going to the airport??

[sarah levine simon]

Sounds so familiar:
Re: Business trip debacle due to lost luggage and Failure by Delta and Lufthansa to search for luggage: and to provide temporary assistance in the form of money for clothing etc. until luggage could be located.

History: My daughter Abigail Simon is a Ballerina with the Joffrey Ballet Company in Chicago. Between tours with the Joffrey she frequently does guest work. I manage that work. Hence, I booked a flight and hotel room for her to Amsterdam and scheduled an audition for the Dutch National Ballet and other companies in striking distance from Amsterdam. The cost of the airline ticket was $1500. USD, plus expenses to and from airports. The cost of the hotel in USD for the five days she planned to stay was aproximately 500. There were expenses to replace clothing, pointe shoes, cosmetics, and there were overseas phone expenses and local phone expenses from a hotel. Food expenses added up as she waited for her bags. Potentially there was a loss of revenue because she was unable to pursue future bookings.

The scheduled direct flight out of Kennedy Airport to Amsterdam was cancelled; and she was put on another flight to Frankfurt, Germany with a connection to a Lufthansa flight to Amsterdam (Schipol Airport). When she arrived in Amsterdam, her luggage containing 7 pairs of pointe shoes (too many to put into carry-on baggage), dance wear, her clothes, winter coat, cosmetics, etc. had not arrived. She notified the baggage handler at the airport and was promised that the luggage would be delivered to her hotel in the morning. It was not. Nor did it come the following day, or for the remaining days of her stay in Amsterdam. I had to put money into her account to purchase pointe shoes, a coat and something to wear.

She spent nearly two hundred dollars on the hotel phone, on hold with Lufthansa, Delta, baggage claims. I worked at my end to trace the bag, as did our travel agent ****** Avenue Travel. All to no avail. Neither airline was cooperative, there was a total failure in the customer service of both airlines. They passed the blame onto one another, never offered even enough money to get her through the week. It was necessary to cancel many of the leads. Each day of her stay in Amsterdam, delivery of the bag was promised for the next. It was never delivered. She returned to New York after obtaining promises that the bag would be delivered there. It took another 3 days after her return, with daily promises to deliver the bag before it finally was. The consumer is powerless. If this trip hadn't been planned far in advance, the cost of the ticket would have been 3500. USD. With our planning, we lost close to 2000 USD.

This was an aborted, wasted business trip. One other reason our economy is in such a grave state is that the airlines have a stranglehold on small businesses. There is another issue larger than the loss of one person's baggage. The inability of these airlines to keep track of the passenger's bags is also a serious security issue. Abby's bag sat on a carousel and Delta and was never sent to Lufthansa or at least that's what Lufthansa claims. That could give someone evil ample opportunity to plant a bomb or other device in the luggage.


I demand that Lufthansa, and Delta make restitution for the cost of this trip to the maximum allowable in small claims court . I furthermore expect to have the 15 dollar baggage handling fee returned to us.






Re: Business trip debacle due to lost luggage and Failure by Delta and Lufthansa to search for luggage: and to provide temporary assistance in the form of money for clothing etc. until luggage could be located.

History: My daughter Abigail Simon is a Ballerina with the Joffrey Ballet Company in Chicago. Between tours with the Joffrey she frequently does guest work. I manage that work. Hence, I booked a flight and hotel room for her to Amsterdam and scheduled an audition for the Dutch National Ballet and other companies in striking distance from Amsterdam. The cost of the airline ticket was $1500. USD, plus expenses to and from airports. The cost of the hotel in USD for the five days she planned to stay was aproximately 500. There were expenses to replace clothing, pointe shoes, cosmetics, and there were overseas phone expenses and local phone expenses from a hotel. Food expenses added up as she waited for her bags. Potentially there was a loss of revenue because she was unable to pursue future bookings.

The scheduled direct flight out of Kennedy Airport to Amsterdam was cancelled; and she was put on another flight to Frankfurt, Germany with a connection to a Lufthansa flight to Amsterdam (Schipol Airport). When she arrived in Amsterdam, her luggage containing 7 pairs of pointe shoes (too many to put into carry-on baggage), dance wear, her clothes, winter coat, cosmetics, etc. had not arrived. She notified the baggage handler at the airport and was promised that the luggage would be delivered to her hotel in the morning. It was not. Nor did it come the following day, or for the remaining days of her stay in Amsterdam. I had to put money into her account to purchase pointe shoes, a coat and something to wear.

She spent nearly two hundred dollars on the hotel phone, on hold with Lufthansa, Delta, baggage claims. I worked at my end to trace the bag, as did our travel agent ****** Avenue Travel. All to no avail. Neither airline was cooperative, there was a total failure in the customer service of both airlines. They passed the blame onto one another, never offered even enough money to get her through the week. It was necessary to cancel many of the leads. Each day of her stay in Amsterdam, delivery of the bag was promised for the next. It was never delivered. She returned to New York after obtaining promises that the bag would be delivered there. It took another 3 days after her return, with daily promises to deliver the bag before it finally was. The consumer is powerless. If this trip hadn't been planned far in advance, the cost of the ticket would have been 3500. USD. With our planning, we lost close to 2000 USD.

This was an aborted, wasted business trip. One other reason our economy is in such a grave state is that the airlines have a stranglehold on small businesses. There is another issue larger than the loss of one person's baggage. The inability of these airlines to keep track of the passenger's bags is also a serious security issue. Abby's bag sat on a carousel and Delta and was never sent to Lufthansa or at least that's what Lufthansa claims. That could give someone evil ample opportunity to plant a bomb or other device in the luggage.


I demand that Lufthansa, and Delta make restitution for the cost of this trip to the maximum allowable in small claims court . I furthermore expect to have the 15 dollar baggage handling fee returned to us.






Re: Business trip debacle due to lost luggage and Failure by Delta and Lufthansa to search for luggage: and to provide temporary assistance in the form of money for clothing etc. until luggage could be located.

History: My daughter Abigail Simon is a Ballerina with the Joffrey Ballet Company in Chicago. Between tours with the Joffrey she frequently does guest work. I manage that work. Hence, I booked a flight and hotel room for her to Amsterdam and scheduled an audition for the Dutch National Ballet and other companies in striking distance from Amsterdam. The cost of the airline ticket was $1500. USD, plus expenses to and from airports. The cost of the hotel in USD for the five days she planned to stay was aproximately 500. There were expenses to replace clothing, pointe shoes, cosmetics, and there were overseas phone expenses and local phone expenses from a hotel. Food expenses added up as she waited for her bags. Potentially there was a loss of revenue because she was unable to pursue future bookings.

The scheduled direct flight out of Kennedy Airport to Amsterdam was cancelled; and she was put on another flight to Frankfurt, Germany with a connection to a Lufthansa flight to Amsterdam (Schipol Airport). When she arrived in Amsterdam, her luggage containing 7 pairs of pointe shoes (too many to put into carry-on baggage), dance wear, her clothes, winter coat, cosmetics, etc. had not arrived. She notified the baggage handler at the airport and was promised that the luggage would be delivered to her hotel in the morning. It was not. Nor did it come the following day, or for the remaining days of her stay in Amsterdam. I had to put money into her account to purchase pointe shoes, a coat and something to wear.

She spent nearly two hundred dollars on the hotel phone, on hold with Lufthansa, Delta, baggage claims. I worked at my end to trace the bag, as did our travel agent ****** Avenue Travel. All to no avail. Neither airline was cooperative, there was a total failure in the customer service of both airlines. They passed the blame onto one another, never offered even enough money to get her through the week. It was necessary to cancel many of the leads. Each day of her stay in Amsterdam, delivery of the bag was promised for the next. It was never delivered. She returned to New York after obtaining promises that the bag would be delivered there. It took another 3 days after her return, with daily promises to deliver the bag before it finally was. The consumer is powerless. If this trip hadn't been planned far in advance, the cost of the ticket would have been 3500. USD. With our planning, we lost close to 2000 USD.

This was an aborted, wasted business trip. One other reason our economy is in such a grave state is that the airlines have a stranglehold on small businesses. There is another issue larger than the loss of one person's baggage. The inability of these airlines to keep track of the passenger's bags is also a serious security issue. Abby's bag sat on a carousel and Delta and was never sent to Lufthansa or at least that's what Lufthansa claims. That could give someone evil ample opportunity to plant a bomb or other device in the luggage.


I demand that Lufthansa, and Delta make restitution for the cost of this trip to the maximum allowable in small claims court . I furthermore expect to have the 15 dollar baggage handling fee returned to us.






Re: Business trip debacle due to lost luggage and Failure by Delta and Lufthansa to search for luggage: and to provide temporary assistance in the form of money for clothing etc. until luggage could be located.

History: My daughter Abigail Simon is a Ballerina with the Joffrey Ballet Company in Chicago. Between tours with the Joffrey she frequently does guest work. I manage that work. Hence, I booked a flight and hotel room for her to Amsterdam and scheduled an audition for the Dutch National Ballet and other companies in striking distance from Amsterdam. The cost of the airline ticket was $1500. USD, plus expenses to and from airports. The cost of the hotel in USD for the five days she planned to stay was aproximately 500. There were expenses to replace clothing, pointe shoes, cosmetics, and there were overseas phone expenses and local phone expenses from a hotel. Food expenses added up as she waited for her bags. Potentially there was a loss of revenue because she was unable to pursue future bookings.

The scheduled direct flight out of Kennedy Airport to Amsterdam was cancelled; and she was put on another flight to Frankfurt, Germany with a connection to a Lufthansa flight to Amsterdam (Schipol Airport). When she arrived in Amsterdam, her luggage containing 7 pairs of pointe shoes (too many to put into carry-on baggage), dance wear, her clothes, winter coat, cosmetics, etc. had not arrived. She notified the baggage handler at the airport and was promised that the luggage would be delivered to her hotel in the morning. It was not. Nor did it come the following day, or for the remaining days of her stay in Amsterdam. I had to put money into her account to purchase pointe shoes, a coat and something to wear.

She spent nearly two hundred dollars on the hotel phone, on hold with Lufthansa, Delta, baggage claims. I worked at my end to trace the bag, as did our travel agent ****** Avenue Travel. All to no avail. Neither airline was cooperative, there was a total failure in the customer service of both airlines. They passed the blame onto one another, never offered even enough money to get her through the week. It was necessary to cancel many of the leads. Each day of her stay in Amsterdam, delivery of the bag was promised for the next. It was never delivered. She returned to New York after obtaining promises that the bag would be delivered there. It took another 3 days after her return, with daily promises to deliver the bag before it finally was. The consumer is powerless. If this trip hadn't been planned far in advance, the cost of the ticket would have been 3500. USD. With our planning, we lost close to 2000 USD.

This was an aborted, wasted business trip. One other reason our economy is in such a grave state is that the airlines have a stranglehold on small businesses. There is another issue larger than the loss of one person's baggage. The inability of these airlines to keep track of the passenger's bags is also a serious security issue. Abby's bag sat on a carousel and Delta and was never sent to Lufthansa or at least that's what Lufthansa claims. That could give someone evil ample opportunity to plant a bomb or other device in the luggage.


I demand that Lufthansa, and Delta make restitution for the cost of this trip to the maximum allowable in small claims court . I furthermore expect to have the 15 dollar baggage handling fee returned to us.

[PHXFlyer]

Originally Posted by sarah levine simon

Sounds so familiar:
Re: Business trip debacle due to lost luggage and Failure by Delta and Lufthansa to search for luggage: and to provide temporary assistance in the form of money for clothing etc. until luggage could be located.

I see that you subsequently posted this to the Delta forum (which in actuality it should be a complaint against Lufthansa since the arrival carrier handles baggage issues) and this time only one copy! I will post a reply there.