[hmaurer]

I will make this brief. A copy will also go into US Airways customer service.

I had a one day business trip from Dulles to San Antonio. I left the night before the meeting so I could attend in the morning at 7:00AM and finish by 2:00PM. Return planned for the next morning...

United was 2 hours late leaving Dulles due to cold weather equipment related issues. I arrived in Chicago too late to transfer flights to San Antonio. United bought me a room and said I could go the next day, arriving just as my meeting ended-unacceptable. I took the next flight home in the morning. I had to fly into Richmond because the Inauguration had depleted tickets to DC.

Here's where it gets good. They rewrote the San Antonio ticket to show that I took the second flight on my itinerary, so their system had me completing the leg. with that in place, the return trip, booked--as was the first flight--through US Airways. US Airway logged me in as a no-show on the return and will not refund the ticket nor will United because I volunteered for a new itinerary - even though I was told by their gate agent (who has now been laid off as he so clearly told all 300 of us that night) that I would receive a hotel voucher (I did) and a full refund.

Net: I spent $625 for a one-way ticket to Richmond.

Crooks, All! I have flown for over 30 years. I have never been screwed like this!