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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service Etihad Airways - Appalling Service

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Nov 8, 2007, 9:40 AM

NidgeX

Join Date: Nov 2007

Posts: 1

Etihad Airways - Appalling Service

Hi all,
Has anyone else had MAJOR issues with in-flight service and lack of customer service responses on contacting Etihad with regard to raising queries and issues.
My wife and I experienced the worst ever service on BOTH legs of our recent flights.
I wrote very politely and professionally and highlighted a few general issues to which they replied with a lot of business 'puff' but no substance. Following a further e-mail after our return journey - nothing!
What is happening to customer care these days - not even being able to get virtually ANY form of soft drink for a 24 week pregnant (with twins) lady and NO ONE ever responding to the 'service call' buttons (which I always feel so loath and embarrassed to use anyway).
ETIHAD are a JOKE!
ARGH!

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Customer Service Etihad Airways - Appalling Service

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