[Princessbeth1]

I would like to enlighten you and few problems and concerns I have pertaining to your company and their customer service. I have had quite a few troubles over two days starting the night I arrived in Jacksonville, Florida and into the next day. When I arrived in Jacksonville my bag did not arrive along with me. This was very troublesome to me because there were things I needed to use immediately. Starting with my medical equipment that I needed right away to help with my sickness. The things I use are bigger and harder to carry onto an airplane. It would take too much of my time to go through extra security just so I can use that equipment. Since I could not use my equipment or take my medicines my night was ruined and the next day. The next day was also very important to me and the rest of my family because it was my sister’s wedding shower. I am the maid of honor and had special things that I needed to wear to her shower. I had to get up early in the morning and make a trip to the mall to replace my dress and other things. To say the least my sisters shower was a disaster. Luckily my bag arrived shortly after her shower was over. My next problem is when my bag finally arrived it was trashed. There were black scuff marks all over it, there we scratches, some burn marks, and the lock was broken. I will say that I understand about scuff marks and those do happen so that is not my biggest problem. I don’t understand how scratches can happen and especially burn marks. When I went to the Daytona Beach airport to put in a claim about my bag the woman that helped us in the baggage department was flat out rude. She was childish, to say the least, I was complaining and said that you lost my bag and she said back to me something like no I didn’t lose your bag. I was acting like an adult and assuming that when your company hires employees that they are there to represent your company. She also informed me and three other witnesses that bags from your airplanes often come out on fire. Now many people I have talked to about my experiences are shocked that their luggage often comes out on fire. I also have a problem with the lock on my bag being broken. I can not really travel with this bag anymore since it will be popping open. I will mention that this expensive piece of luggage did hove more meaning to me. I would really just like to hear what your company has to say about my experience and really examine your customer service. Thank you.