[renekawas]

I am currently at the Tocumen airport in Panama City, Panama and it is 12.45 a.m. and still waiting for Aero Republica flight 629 to take-off. Aero republica is a subsidiary of Continental and understand has it's hub in Bogota, Colombia. It was scheduled for 7:06 pm on Dec 6th and now it is Dec 7th. The employees have managed the issue poorly. They have been silent and when speek havn't been truthful in the information given to the pasenjers. They have given us several flight times and have not complied; now the take-off time is suposedly 2:15 a.m. We don't understand why they don't transport us in another airplane that is at one of the gates; we are waiting for a plane to come from Colombia, I understand without passengers. On the other hand if they've known this why havn't they taken us to a Hotel and treated us with dignity; but they have left us in discomfort.

I have always been a Continental fan; I am a Silver Elite, a couple of years I have been a gold member; my frequent flyer # is FJ994034. This reflects on Continental and creates a damage to your image and corporate standing. Knowing Continental's reputation I would expect that you find a way to recover the damage done to your customer service reputation. If you get in contact with me I will give you more details.

I hope this time they comply and that we really leave at 2:25 am; but I will keep you posted.

[msc39nj]

Let's help get Continental to the top of the customer complaint list with the DOT, where we all know they belong. Don't submit false complaints. It's not necessary. The way this airline operates, there are too many legitimate complaints. Here is a great article about the right places to complain, and, unlike Continental's web-site, offers an email address to send complaints, and links to a web form: http://www.usatoday.com/travel/colum...woodyard_x.htm

email: Airconsumer@ost.dot.gov
form: http://airconsumer.ost.dot.gov/escomplaint/es.cfm