[drjohns]

Why aren't airlines responsible to tell the truth about delayed and/or canceled flights? A flight that never left the ground should be listed as 'DELAYED', not 'IN RANGE' and then 'ARRIVED' at the destination airport! Friend called to say they were brought back to terminal; never tried to take-off!

[Silent Bob]

the weather on the east coast is kinda atrocious right now, I am sure the pilot MUST have given a reason why the plane was brought back. They don't return the plane back to the gate without some kind of explanation. My guess would be an air traffic delay caused by the weather the midwest and north east coast are experiencing. And if your friend is leaving out of EWR/JFk/LGA then its definitely weather. The flight be listed as in range (pushed out, on the tarmac, etc) because it's presumed it will take off at some point when there is an opening. Again the weather on the east coast is extremely bad and all the airlines are effected by this. You can check all this out over at www.flightstats.com and then relay the info there to your friend if the airline isn't giving out information. Hope this helps.

[ChrisH]

If you are talking about those TV screens in the airport, that update when a flight is delayed, cancelled, or has arrived, etc., the airlines do not control those. They are updated automatically, by the FAA. Passengers should not be so quick to make judgements, unless they know the inner workings of the airlines, because so many sound ignorant, when they try to spout off about things, and they have no idea what they are talking about!

[ldl007]

Originally Posted by ChrisH

If you are talking about those TV screens in the airport, that update when a flight is delayed, cancelled, or has arrived, etc., the airlines do not control those. They are updated automatically, by the FAA. Passengers should not be so quick to make judgements, unless they know the inner workings of the airlines, because so many sound ignorant, when they try to spout off about things, and they have no idea what they are talking about!

Do you work for an Airline company? You are too quick to defend the airline.

[ChrisH]

I do work for an airline. Sometimes people do recieve truly bad service, but there is so much that passengers do not know about, that are truly outside of the airlines control. Passengers are REAL quick to blame the airlines for everything, when the vast majority have never worked for an airline, and do not understand how things work.

[msc39nj]

Let's help get Continental to the top of the customer complaint list with the DOT, where we all know they belong. Don't submit false complaints. It's not necessary. The way this airline operates, there are too many legitimate complaints. Here is a great article about the right places to complain, and, unlike Continental's web-site, offers an email address to send complaints, and links to a web form: http://www.usatoday.com/travel/colum...woodyard_x.htm

email: Airconsumer@ost.dot.gov
form: http://airconsumer.ost.dot.gov/escomplaint/es.cfm