[Marsha]

After my 2 sons and one of their fiances were bumped from their flight, they were told by the booking agent what he was going to do for them. They were booked for the next day and a much longer layover connecting flight. When I called Customer Service, I was told I could think or do whatever I wanted and there was nothing really that I could do about it. I confirmed flights for the last 2 days and were told there would not be a problem, I bought these tickets a month ago, paid a higher price so I could get a ticket for my kids to come home for Christmas, and did everything I could to make sure this did not happen and still it happened. When I asked at the very least was Continental going to compensated us in some way, I was told they owe me nothing, and they would do nothing. Why would I ever fly Continental again? I won't. Bad people with no skills running a second rate company. How long will the public put up with high prices and no service?

[swzarsa]

Marsha,
So sorry about your recent experience..I can relate, however, with two different airlines, Southwest and ATA. I was getting the "run-around" by the lower lever customer service representatives, so what I did was emailed their regional directors. Not only was I compensated but also received a refund for the "extra" I paid for business class fare i was bumped from..hope this helps..

swzarsa

[ChrisH]

High prices!!??? The airlines should be charging FAR more than they currently are, due to fuel prices. Airfare has statistically, not changed in 20 years. With today's fuel prices, the airline should be charging double what most people pay for tickets. If you think a few hundred dollars is a lot of money to be flown in an airplane, across the country, then you should probably drive, but then again, you will still pay that amount in gas, to drive.

The reason that customer service is so bad at the airlines, is because the airlines keep cutting the pay of employees, to make up for the difference in the losses they are taking, from the increase in fuel prices, INSTEAD of increasing fare prices. When customer service agents are making $8.75/hr, and their pay has been cut 40% because the airlines will not charge appropriately, for airfare, it doesn't give much incentive to care about the customer, or anybody else.