[Dennylou]

The airline industry is the only industry that can consistently get away with bad customer service simply because it can. And I believe that United is the winner in bad customer service. Passengers choose flights based on their personal scheduls and plans and airlines care nothing about their passengers schedules. Gate attendants have a "who cares" attitude and flight crews act as though they are doing you a favor. I fly quite a bit and I can count on one hand the amount of times one of my flights has actually been on time. My last flight was delayed over 3 hours. I believe that most excuses for flight delays are lies and are making up for a lackadaisical crew. The airlines need to be made accountable.