[jgarza9898]

My wife and 12 yr. old child were returning from Las Vegas trip and returned rental car,got shuttled to terminal and check-in,for a flight that was to leave @2:50, @2:08 and we are told we are to late and should be there 2 45 mins. before. Robert Malillo acts extremely rude and informs us we are too late and cannot get on w/bags and proceeds to look for other flights,as he continues to tell us He cannot get us on. We were unfortunately late here in Houston @ 20 mins. before and they tells we will not miss our flight,but, our bags might and they put a rush order and got it done including bags. You are telling me that in Vegas they cannot make a few mins., or rather ,Robert Malillo does not want to bother and give actual CUSTOMER SERVICE @ VEGAS! So, he books a 1:05 a.m. flight Thanks Robert Malillo Jimmy ct8xxm reservation

[jgarza9898]

sorry customer service

[Leatherboy2006]

Had some meetings today with the funeral homes attorney, we have had to change some of our contracts due to changing laws, and somehow got on the subject of this web site.
He warned that by posting the employees name without their knowledge and chance to respond could if they later found out about it, open the poster and web site owner to slander suit by the employee.
I there by urge caution in putting airline employee names on here without attempting to contact them via their airline.
Lawyer state that if award amounts could very by state, here in Texas if court ruled in employee favor it could award up to 100,000 to employee from EACH defendant.

[AirlineComplaints.org]

Originally Posted by Leatherboy2006

Had some meetings today with the funeral homes attorney, we have had to change some of our contracts due to changing laws, and somehow got on the subject of this web site.
He warned that by posting the employees name without their knowledge and chance to respond could if they later found out about it, open the poster and web site owner to slander suit by the employee.
I there by urge caution in putting airline employee names on here without attempting to contact them via their airline.
Lawyer state that if award amounts could very by state, here in Texas if court ruled in employee favor it could award up to 100,000 to employee from EACH defendant.

This is completely false. Our users are stating their genuine opinions based on their personal experiences. I suggest you look up the definition of slander before misleading our users any further.

We strongly encourage our users to openly post the names and employee numbers of customer service representatives they have dealt with. Furthermore, we also encourage the employees in question to come on here and voice their side of the story so that we have a complete picture.

That is the basis for transparency and accountability.

[Jetliner]

While that may be the case, it does mean that the employee cannot still bring a suit against the poster. And it is not their "opinion" - it is them stating what they claimed happened. If that is found to be false, then the employee could then sue.

[AirlineComplaints.org]

Originally Posted by Jetliner

While that may be the case, it does mean that the employee cannot still bring a suit against the poster.

People can sue for anything, that doesn't mean they have a legitimate case. That's a very important distinction.

Originally Posted by Jetliner

And it is not their "opinion" - it is them stating what they claimed happened.

You are incorrect, a lot of opinion is stated on this site. Whenever a member describes an airline employee as "rude", for example, that is simply their opinion which they are completely entitled to and at liberty to express.

Originally Posted by Jetliner

If that is found to be false, then the employee could then sue.

Correct, so let us not generalize and state that people can sue (and insinuate they'd actually have a case) for simply having their names posted on the Internet. That is simply not the case. For them to even a have a chance at a legitimate case, the seemingly-factual statement being made about them would have to be completely false, a crucial detail Leatherboy2006 omitted for some reason.

In other words, as long as people are simply stating their opinions and being factual, they are completely safe in exercising their freedom of speech on this site or any other site.

[Leatherboy2006]

to the moderator,
I was just quoting a discussion had while in meetings with our lawyers, we are in a sue happy environment (old ladies sueing for spilling coffee in their laps, etc) just watch some court t.v. and you will see how sue happy America is.
I AM NOT ATTEMPTING TO MISSLEAD ANYONE, but hoping to help. Please do not ever threaten me again for doing that. Have you consulted a lawyer about this?
Also do you contact the employee in question to give them a chance to defend themselves?
While my posting was ment as concern, you have changed it to be a hateful threatening one and then turning it to try and make me look bad.
I suggest in the future you advise folks to blank out employee names and just mention airline.

[Leatherboy2006]

We strongly encourage our users to openly post the names and employee numbers of customer service representatives they have dealt with. Furthermore, we also encourage the employees in question to come on here and voice their side of the story so that we have a complete picture.

That is the basis for transparency and accountability.

You really have my dander up right now, do YOU try to contact the employee and let them know they are being written about on the site?
If not how could they know and defend themselves?

[Leatherboy2006]

Since the moderator states that the employee can come on here to defend themself, but if they don't know they are being written about how can they.
To solve this I have sent this thread to Continental so they can advise the employee, so (s)he can come on here on write their side.

[Jetliner]

Originally Posted by AirlineComplaints.org

Whenever a member describes an airline employee as "rude", for example, that is simply their opinion which they are completely entitled to and at liberty to express.

While that may be true, she did more than just say he was rude.

Originally Posted by AirlineComplaints.org

Correct, so let us not generalize and state that people can sue (and insinuate they'd actually have a case) for simply having their names posted on the Internet. That is simply not the case. For them to even a have a chance at a legitimate case, the seemingly-factual statement being made about them would have to be completely false, a crucial detail Leatherboy2006 omitted for some reason.

That would be true in a libel/slander situation. But there's also a possible defamation of character suit. See, the problem is they arrived past the cutoff time, and probably when the agent told them they were late, they got upset. What Leatherboy is trying to point out is you only have one side of the story. Also, you are assuming that what they say is factual at face value.

I understand that you want this to be a consumer friendly site. That's fine. However I've had plenty of occasions to witness something that happened where the customer wrote a complaint, and in every single case they have embellished the details, to say the least. Or other cases where someone is making a complaint to me, and when I look at the information in their reservation (such as the history which shows all changes, check in times, etc) and there is no possible way they are telling the truth. Now, not everyone who lodges a complaint is making it up, I'm not saying that. But in too many cases it's some simple complaint, but they turn it into something so much more. In fact, I've seen two complaints on this board (however this is not one of them) where an agent was named that #1 I personally know the agent named and #2 I know that there is no way in hell the agent would even remotely act like the person stated they did. In both cases there was some simple issue (one was they were late the other was a bag size issue) and they blew it up trying to make the agent look bad for their (passenger's) mistake.

The other part too, is that people don't take personal responsibility anymore. See, there's two complaints from the original poster #1 the agent was rude and #2 he didn't try to help. Since none of us were there, let's put #1 aside, or let's even assume he was rude. But for #2, they were late. End of story. What do they want him to do? The airline is not going to hold a plane load of people because the can't get to the airport in time. And true, it could have been a blown tire, or they can't manage time well, who knows. But the bottom line is there is a cut off time and they missed it. But now they want to come on here and smear the airline and the employee.

[abutterfinger25]

There is an old saying that states... "There are three sides to every story. His side, her side and the truth."

I have read enough complaints and carrier rebuttals to tell when the passenger is exaggerating (normaly they start off by saying "I am not exaggerating" or say "I remained perfectly calm) or when the carrier is skirting the truth.

[Silent Bob]

Here's the thing, I agree with Leatherboy in that names should not be posted here in a forum, unless they can come here to defend themselves. I know they are allowed to, but I doubt they're actively searching the internets for a specific complaint about themselves. The OP made an assumption that because he was allowed to check in either at or just past cut off before, that it can/should happen again. However was met with a surprise of an agent who actually stuck to the cut off rules. Can you really blame the agent? Maybe in the sense of not trying, but clearly they were in the right to refuse check in. Vegas is not a simple airport that you can just walk in and boom your at the gate, you actually have to pass through a TSA checkpoint then take a train, and depending on the line it could take some time.

There was a situation, just recently, where I was checking in for a flight and right next to me a guy was berating an agent who would not check him in for a flight he arrived late for (I was there when he ran up to the counter out of breath). The guy looks at me and says "can you believe this horrible customer service?" I looked at the agent, looked at him and said "No habla englese." got my ticket and walked away. Which goes into Jetliners statement; folks don't accept personal responsibility. If you've read this thread - http://www.airlinecomplaints.org/showthread.php?t=4393 which has a very, very similar situation to this one, the OP here claims bad customer service when they were clearly and so obviously late. he even admits to arriving 30 minutes before departure and wonders where everyone went? As much as we want the airlines to take responsibility for their actions, we as passengers need to accept responsibility for our own actions as well. We can't use excuses like "I was stuck in traffic" or "My car broke down", lateness happens and I am actually grateful to Continental (And United as well) because whenever I arrive late, they have never charged me a penalty, just "here's a boarding pass for the next flight, have a good trip."

Wow I hope Continental Employees start postin here... things could get... interesting...

[PHXFlyer]

+1 Silent Bob ^

I can personally attest to the fact that the 45 minute check-in time is strictly adhered to by all airlines operating out of LAS. On one trip there I was departing on Delta. I did not have any checked bags, but I missed the hotel shuttle which would have had me at the airport on time. No worries, I thought, I'll just catch the next shuttle and be cutting it close. I had already checked-in online the night before but just needed to print out my boarding pass at the airport which I often do.

When I arrived at the airport I dashed to use one of the check-in kiosks located in the mezzanine just outside the security checkpoint. At LAS they have generic kiosks where you can choose which airline you are checking in for and proceed with the process. Well apparently Delta's system wasn't communicating well with the kiosk and after three failed attempts I made my way downstairs to the ticket counter. Even the elite line was long and not moving very quickly and I discovered the issue was not McCarren's kiosks but Delta was having issues with their computers.

When I finally reached the counter it was about 25 minutes before the departure of the flight. I tried to convince the agent that since I had no bags to check and if I used the elite TSA line I might just make it before they closed the door. He wasn't having it. I was re-booked for a flight later in the day but then was able to change my schedule around and wound up flying back to Phoenix instead.

Could I have made it? Possibly. Could the agent have bent the rules and printed off a boarding pass to allow me to try? Maybe. Could I have pressed the fact that had it not been for the kiosk failure I would have made the flight. Definitely BUT I didn't because I realized that had I been on the earlier hotel shuttle the whole mess would have been avoided. Initially it was MY fault and I accepted the consequences for it. Which is why when I hear about people in similar situations who blame the airlines and not themselves I will jump to the defense of the airlines every time.

It is also amazing to me how many people label a customer service person in any industry as "rude" when they simply were not told what they wanted to hear and/or did not get their way. The customer isn't always right.

[PHXFlyer]

Originally Posted by abutterfinger25

There is an old saying that states... "There are three sides to every story. His side, her side and the truth."

I have read enough complaints and carrier rebuttals to tell when the passenger is exaggerating (normaly they start off by saying "I am not exaggerating" or say "I remained perfectly calm) or when the carrier is skirting the truth.

"...I remained perfectly calm while they dragged my off the aircraft in handcuffs."

[abutterfinger25]

Originally Posted by PHXFlyer

"...I remained perfectly calm while they dragged my off the aircraft in handcuffs."

Have you been reading my mail?

[Leatherboy2006]

what really is the main point here is these peoples names being posted here without their knowledge. With some many computer stalkers now adays everyone deserves protection to make sure they are not victims of being stalked by having their names posted. The agent mention by name in this thread is now known by name and were he works.
That is what could lead to also issues, if someone uses names put on here to stalk and do what ever to the people mentioned does the poster and/or administrator assume any liability for their safety?
In the past year we have buried 2 victims of stalkers. both got information from the int

[Leatherboy2006]

internet (hit wrong button and hit reply before ready)