[polycr]

Its just incredible that an airline can deliver this kind of costumer service, if you can call costumer service to this arrogant and insensible people that work at american airlines at night in san antonio airport, my mom is hipertense and diabetic, she was fliyng from costa rica to dallas, but because the bad weather the airplane was late two hours thirty minutes, so she miss the connection airplane to san antonio, so they place her in the waiting list, she tried twice to find a place in other airplane, but they told her that some people that came first had preference, she tried to explain them her condition and that she was flying since 10 am that morning almost 8 hours without taken her medicine, and the people in Dallas just ignore her, the manager last name Lopez, send her at 1:00 am to a ramada inn and gave her a ticket to go to dennis, even if she had first class tickets, I tried as well to talk with the people here in san antonio about my mother health condition, this lady suzanne just ignore me, she doesnt even gave me a number or reference to call, them a lady that refuse to gave me her name (never using a name tag) wrote an a little paper a number to call and send me on my way because she said that she was pretty busy finding some bagagge, so because I was so worry I call the airport police that found me a number, help to fill up a claim and this wonderfull police last name secrest help me and call the dallas airport to make sure my mom was there and fine, so I tell the clerk or this lady that check the bagagge, that the police knows better how to locate passengers and she just told me that the police was helping me because He WAS FLIRTING WITH ME!!!when I told her that shewill be in problems for what she said she call the POLICE FOR ME!!! that was too much to resist for me and I can tell, this was one of the most embarrasing and humiliating experience that I ever had and I gonna make sure that I will never, me or my family, fly with american airlines anymore, its just a shame that they keep the name of american airlines for this deplorable behavior, by the way, Im the owner of a vacational plans to costa rica so this company "american" airlines it gonna be out of my recomendations for my costumers.

[Corbel]

first of all, this does suck when things like this happens. however, the standby list is first come first serve, and also based on your frequent flier status. (at least at some airlines, somebody correct me if im wrong). second its unfortunate that your mother hadn't taken her medicine, but where is it? and PLEASE tell me you didnt check it, cause i can tell you about how many responses your going to get about that. when i have missed connections on AA due to weather, they confirm me on the next available flight. whether or not there were any available, im not sure of.

[oh my]

If it was known in costa rica that they were going to be 2 and 1/2 hrs late, she should have been rebooked before she even left. Either on a later flight out of DFW, or maybe even the next day out of costa rica, but on something... That is the best way to prevent this exact situation. Plus, in costa rica, she still had options. Most people are much happier when they have options, instead of being stuck with whatever is left.

Since the delay was due to weather, consider her lucky that she got the Ramada room. They have no obligation to give you anything when a delay is due to weather, as the weather is not under AA's control. In fact, if it were up to any of the airlines, there would never, ever be bad weather anywhere. And i'm sure they would have confirmed her, if any seats were available on anything to San Antonio that night. Unfortunately, though, that is not always the case. Especially when there are irregular opeartions affecting a hub airport.

Also, the agents of any airline are legally forbidden to give out any information about a passenger to anyone. We can tell you about flight status, i.e. if flights are on time, delayed, in flight, when they are due to arrive, etc... so if you have someone's flight information, we can answer those questions. But we can not tell you if someone is on a flight. It doesn't matter if you have the same last name, or if it's your 90 year old grandfather with asthma. It may seem like an inconvenience when you are waiting to pick someone up, but if you have ever known anyone who has had restraining orders filed to protect themselves, been stalked, harrassed, or even kidnapped, you would be thankful that we don't give out that information. The airlines hope that passengers communicate with anyone waiting for their arrival to update them of their status, should things change. I don't think that is an unrealistic expectation of the traveling public, not to mention common courtesy and common sense. I have given my cell phone to numerous people over the years so they could call so-and-so to inform them of new plans. And, yes, the police can help you in this situation. If they feel you have valid concerns, they can ask the airline about specific passengers. This situation is usually a delicate one, but if law enforcement is involved, the airlines usually do what they can to help.

It is unfortunate that this was apparently not communicated very well to you or your mother. Corbel is right, though, about the medicine. If she put her NECESSARY medication into a checked bag, then I have no sympathy. Sorry. And in the last agent's defense, if you threatened me in ANY way, i'd call the police on you, too. What he or she said was inappropriate. I completely agree with you. But don't threaten, put your hands on, or throw things at me. EVER. That, to me is remarkable and unacceptable.