[david webber]

I had the misfortune of dealing with an AA gate supervisor by the name of "Latta" at Gate 12 in Dallas on the morning of March 14, 2007. After a long trip from Perth, Australia via Cathay and American, my scheduled flight from Dallas to GSP left the gate early. Julie, another person booked on the Greenville flight was also astonished when she arrived at the Greenville boarding gate finding it had left early. Julie and I arrived 15 minutes before the scheduled departure time. Obviously, I was not pleased. I walked to another nearby gate and asked to see a supervisor to make a complaint. I was directed to "Latta". I explained the situation to "Latta" and was told "we don't do that" when I asked to be compensated with breakfast. I really did not expect a thing. However, I was disturbed by her "could not give a damn" attitude. What a contrast after dealing with a most helpful agent named Crystal Scott in LAX hours earlier. After many years of business travel, this is the first written complait I have ever made. I know "Latta" is not representative of AA!