[elmo2227]

I recently flew with Delta, and on the flight a passenger became very ill. I am a nurse and I attended her until we made an emergency landing. I was given a voucher for a "gift of appreciation" for assisting. When I called customer care I was told to ask about it at the airport. After standing in line 45 minutes at the airport I was given a phone number and told to call it, and when I did I realized it was a fax number and I got my ear screamed into. I emailed and got no answer. I emailed again and got no answer. I called and after a very lengthy (more than 50 minute) phone call I was told they knew nothing about the award. I was told I could either make a photocopy of the award card I was given and she would give me the corporate address so I could mail it in and they could take a look at it (like I was a LIAR), or I could take 5000 sky miles. Ha Ha what a joke! The "Customer Care " atttendant on the phone was put out because it took so long for her to find someone to help me. She was rude and obnoxious.

If Delta- who has been my exclusive carrier for over 6 years, thinks this was an award it is sadly mistaken. I told the stewardess I didn't want anything. One stewardess took my name and said "The president of the company will want to email you a thank you" (which also has not happened.) When I told the stewardess who gave me the card that I didn't want anything, she insisted. At the end of my 50 minute call to Customer Care the woman, after all was said and done, I said "You wanr ME to make photocopies, write a letter and send them to headquarters? You must be KIDDING!" She then yelled ALRIGHT THEN I WILL PUT 5000 INTO YOUR SKYMILES ACCOUNT'.

I told her to forget it! I am DONE with Delta and will never fly with them again. I will cancel my Delta American Express account, and I will tell everyone I know- including the numerous travel websites I write for- just how Delta shows it's appreciation.
Just the clothing I was wearing that I had to throw away because I got vomited on are worth more than 5000 skymiles! And to already have had me jumping through hoops...and now questioning my integrity by asking me to send copies of a form they give out (but no one is aware of) has me hurt and angry. In my book Delta is unfeeling and treats it's customers poorly. And I will get the word out to nurses and medical personell all over the United States.