[thomas]

on april 14th my wife missed her outbound flight to Tampa because of major traffic heading towards kennedy airport. we arrived thirty minutes prior to the flight and they refused to check her in. we were referred to a supervisor who was not anywhere to be found. so we were referred to the ticket counter. we accepted responsibility but were angered by the fact we could not rebook without paying for a whole new flight because we were using a comp ticket. one that was issued by AA after we had issues with them the prior year. So we re-booked on airtran because the fare was 40 percent of american airlines for a one way flight. We told the AA woman at the counter of our plan and stated to her that we would still keep the return ticket in place.

On April 20th my wife returned to Tampa airport to fly home and American airlines had canceled her return ticket because while in Tampa she wrote to AA about her experience in the airport on April 14th. She complained she could not go on standby or rebook only paying fees because she had a comp ticket. They issued her a thirty six dollar e voucher and never indicated in their return email that her ticket would be canceled home. we have email for those who wish to defend AA.

While in the Tampa Airport my wife called me and i called AA. The woman on the phone was helpful. She called the customer service manager in Tampa and agreed to have fee waived. She told me her name was Lisa ( I will not post last names as I feel that is wrong but we have everyone's first and last name) and to have my wife ask for her. My wife asked the girl at the counter to get Lisa. and her reply was she has more important things to do then help you. She explained I was on the phone with AA and what i was told. The girl said to her i already looked it up and you have to pay. so she paid or she would have missed flight.

She called me when she arrived home and told me the story. I called AA customer service when i arrived home and they told me we are not customer service and that customer service can only be reached through email. i said to the guy on the phone don't you think its silly customer service is unreachable by phone he said no. i asked him how he would feel if he was me and he said i have no opinion.

I'm waiting for a email response to my issue but i included the names of everyone who we spoke in my email to AA.

[ngeiger]

I have had the same problems with AA- there is no accountability. No one to report problems to, and no one who cares. I will pay more to fly another airline rather than use them again. Even if you do get a response from the email it won't be helpful- it will be sorry for your porblem. we can't help you but thanks for flying AA.

These companies wonder why they are not profitable.

I wish you better luck than I have had with AA

[The_Judge]

You will typically get the same response from other airlines. As it is now, there is no good airline to fly.