[VacationMike]

April 2010

Was on a flight home and three (3) yes all three flight attendants were rude. It was so high school. They were making fun of people laughing, whispering and the most importantly, they were extremely rude. Upon my leaving the plane, I told other passengers that I will be writing a letter and even though it's time consuming, the President, CEO the head executives need to know how improper and unprofessional their flight staff is and filthy the plane was. Usually the airline pilot comes out and says goodbye, no, not this time. Very strange. The entire flight was horror show to be exact. Also, was thinking if there was an emergency, I wouldn't feel safe with those flight attendants, not for a second!

Please note that they are merging with United, so be on the lookout for that, unless changes are made, Continental/United will not be my first choice.

Complaints should be mailed to:

Mr. Jeffrey Smisek
Continental Air
900 Grand Plaza Drive
Dept NH CCR
Houston, TX 77067

Hope this helps others to get their complaint heard.

[cortney]

the pilots dont always come out...there is alot they have to do after the plane gets parked...not so strange that they didnt come out. out pilots dont always come out either.

[Butch Cassidy Slept Here]

Mike:

As long as none of the flight attendants threatened you, you got the best a US carrier has to offer in terms of "cabin service."

There may be, still, a lot of flight attendants who have the ability to relate, on a socially appropriate level, with customers. On the other hand the reality is that there are a lot of burn-outs who have no business being locked-up in a metal tube with other human beings. That this latter group is tolerated by (US) airline managements is indicative of the desire of most US-based carriers to emulate the customer service provided by the airlines of the third world nations in Africa.