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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

OnePass Complaints Have you tried using your miles or elite status but encountered problems? Had any problems earning mileage?

Seat assignments = $200 per leg on rewards

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Jun 18, 2010, 1:20 AM

conrad49

Join Date: Jun 2010

Posts: 1

Seat assignments = $200 per leg on rewards

Continental joined new "Star Alliance" with United.
Booked international reward travel thru Continental - United handling overseas flight (as Star Alliance partner). Called United for seat assignments - 2 months ahead of time.
United will not assign seats until day of flight for their trans-Atlantic legs.
Wife and I are likely to not sit together (so late getting seats).
United would only seat us if we purchased $200. extra fee (for "5 inch extra room" seat upgrade) - for each of the trans-Atlantic legs.
I have elite status. United's final answer came back after running my Continental elite# (note: it is valid).
This is a new policy, using their new leverage - never had problem with numerous other (shared) international reward flights with Continental and their previous partner network (and didn't have elite status then).
Customer service will degrade after a Continental & United merger. They will have a stronger strong-arm for adding-on fees. Reward loyalty isn't there, and elite is not elite.

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Seat assignments = $200 per leg on rewards

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