[Lindy413]

Today, July 2, 2010, I was treated with absolutely no respect over a mistake Delta Airlines caused. There was no "winning" in the situation and I finally gave up. There is no use dealing with a company that has no intent on correcting their own mistakes. Instead, I would like to take Delta Airlines to Dr Phil and see what can be done about their lack of customer care. Customer Service is a no longer a priority at major companies and it should be. Something needs to be done. Does anyone agree? Or should I just sit back and take the abuse?

[jimworcs]

I recommend you "divorce" Delta and sleep around until you provide a better service. To be honest, you are more likely to find sleeping with someone "cheap" like JetBlue or Southwest is a better experience. Being screwed by the legacies is likely to make you feel bad and affect your self-esteem.

[The_Judge]

So what about when she sleeps with the cheaper airline and still gets screwed? Is it better to be screwed by a cheapie or a legacy? Imagine the bad feeling and self-esteem problems if you were in fact screwed by JetBlue or Southwest. Must make one feel cheap, as well.

[jimworcs]

Dr. Jim would never recommend staying in abusive relationships. You and Delta are finished... it is time to put a period to it. It's over and time to move on. JetBlue is attractive and seems pleasant. Just move on and have a happy life. Judgement for the plaintiff. Step out. Hang on, have I mixed up my day time TV?

[justme]

As an employee of the one you are about to divorce... sad to see you go, but two questions. What exactly happened where you were treated so poorly, and two, if you could get someone from Delta to go on Dr. Phil, please let me know, I would LOVE to watch that episode.

[Butch Cassidy Slept Here]

A controllable source of anti-airline sentiment can be found in those stupid form letters (US based) airlines send-out. I can understand the need to say “no.” But why can’t that “no” just come in the form of one sentence---“We are unable to accommodate your request.” Sending something that sounds like it was written by Snow White (when everyone knows it’s really from “Jason,” of Friday The 13th) becomes aggravatingly phoney. Sometimes the contrast, between what the airline did to the customer and the content of the airline’s letter, becomes sadly comical. Providing a $50 travel voucher only aggravates the customer even more when they discover they can only use it at 5:00 AM, on a Wednesday in February, and then only for a $100 fee. Again, airlines might be amazed what can be accomplished with a mere 44¢ stamp. Making an offending employee write an apology letter (with the name omitted) could mean a lot more than some worthless travel voucher. Hey, you might even use fewer ink cartridges!

[The_Judge]

At one time, your suggestion was somewhat implemented. In the outstations, someone had the brilliant idea of having the employees there answer complaint letters as we had a bit more time on our hands than hub employees.

I remember we all got 5 letters to answer and don't remember any of us getting anymore, ever. Needless to say, having the employees who face the customers answer letters about their co-workers who do the same job went over badly is an understatement.

[jimworcs]

In other words, the sensitivities of the staff were put ahead of the sensitivities of the of the customer.. sadly, the wrong decision.

[The_Judge]

Negative.......just the opposite. I suspect the letters were very blunt and could not be edited well enough to be sent out so the idea was scrapped. I know my letters held nothing back. hehe

[jimworcs]

Blunt to the customers telling them the error of their ways, or blunt about the failings of their colleagues. If the latter it is a great shame that the staff blocked it. I know from experience that it is often better to admit fault and say sorry, that to offer disingenuous ambiguities with a token and often meaningless "discount" off future purchases.

[justme]

Blunt to the customers telling them the error of their ways, or blunt about the failings of their colleagues.

Why is it that the customer can do no wrong and it is always the airline employee failing? There are plenty of examples here, and I'm sure everywhere else, that prove that customers "complain" when it was clearly their fault. Why should the airline apologize for someone's stupidity, laziness, or lack of preparation or understanding?

[jimworcs]

I don't think that, and I can point to many complaints where I have pointed the finger at the passenger. But this is a forum for people to complaint about airlines, so I am guessing it will attract a lot of people with complaints about arlines and their employees. It is just a hunch...

[The_Judge]

Blunt to the passengers. Airline staff doesn't make mistakes.