[nazfly]

As we boarded the plane after sitting in a cold airport my 3 children & I approached a stewardess & asked for blankets, we were told that there are no blankets on the plane. I asked "what kind of airline does not have blankets?" to this a Delta pilot in uniform but not the pilot of the plane, he was in transit I suppose, Mike Bailif interjected from behind me "well since 9/11 we have been forced to make many budget cuts and blankets were one of them." He said this as he turned away from us. Perhaps his statement would have seemed benign to any other passenger but we felt his intention was malicious as we are hijab wearing Muslims.
As we deplaned, we were met with the plane's pilot, Luke Hagler, stewardess Emily Bushen and a Red PSA agent Adrienne Anderson, who apologized for the statement of the callous Delta employee. Adrienne Anderson acknowledged how apparent it was that I was distressed and that being a minority herself she too understands the hurt suffered by such an implication and apologized again.
By the way another passenger hearing all that transpired actually found a Delta blanket on their seat and gave it to my son.

[jimworcs]

The drive to charge for everything and reduce costs by restricting blankets, child kits, etc has nothing to do with 9/11. His commment was gratuitously offensive and pointless.. Good for you for naming AND shaming him.

I am impressed by the actions of the other employees. It is good to see, as the normal reaction of airline employees usually seems to be to "stick together" and blame the customer. A rare showing of decency by Delta employees.

[NewJerseyDevils]

Originally Posted by jimworcs

The drive to charge for everything and reduce costs by restricting blankets, child kits, etc has nothing to do with 9/11. His commment was gratuitously offensive and pointless.. Good for you for naming AND shaming him.

I am impressed by the actions of the other employees. It is good to see, as the normal reaction of airline employees usually seems to be to "stick together" and blame the customer. A rare showing of decency by Delta employees.

Airline blankets are disgusting and I wouldn't let my kids use them.

[Butch Cassidy Slept Here]

Jim: If the airlines DID return blankets to the coach section, would they launder them? I'm not sure the possibility of civil liability for not laundering blankets would be enough to deter an airline from keeping disease laden blankets in the racks. I wonder---are the blankets in first class even cleaned?

The practice of selling blankets, which some airlines do, seems to make more sense from a health standpoint.

[jimworcs]

I have no issue with there being no blankets whatsoever. I have never used them... my issue is with moronic airline employees relating every little change to 9/11 or low cost airlines. The snarky attitude of the pilot in this case, and of many airline employees, has bugger all to do with 9/11 and everything to do with arrogance, lack of training and the abuse of power.

[Gromit801]

One thing that DID happen after 9/11, was the massive loss of revenue for the airlines. A few airlines never came back from that, and went bankrupt or out of business.

I wasn't there to hear the tone of voice, or the look on the face of the person who said what they said to you. However, a lot of frills were done away with by airlines to get back to profitability in light of the demand for low fares.

Is 9/11 still reaching this far? I don't know. I don't have access to their books.

File a complaint with the airline, and chalk it up to someone being a twit.

[idahovandals1986]

Originally Posted by jimworcs

The drive to charge for everything and reduce costs by restricting blankets, child kits, etc has nothing to do with 9/11. His commment was gratuitously offensive and pointless.. Good for you for naming AND shaming him.

I am impressed by the actions of the other employees. It is good to see, as the normal reaction of airline employees usually seems to be to "stick together" and blame the customer. A rare showing of decency by Delta employees.

I think you meant a rare thing to see is employees openly sticking together to make a racist slur. You are a fool. The agent was in the wrong and all the other delta employees felt so because they are normal human beings. Get a life.

[jimworcs]

I think you meant a rare thing to see is employees openly sticking together to make a racist slur.

What the hell are you talking about? If you want to have a pop, at least have the decency to be coherant!

I was praising the other employees...and yes, they worked for Delta.