[MaryAnn]

I have cancelled future Delta reservations because airport reception staff (Linda A. serving at Boston Logan on 7/27/2010 for flight 6761 from BOS to DCA at 1:30 p.m.) made the following inappropriate decisions: failing to inform passengers that specific flights were boarding (communication deficit); failing to identify unregistered passengers on flights boarding (communication deficit); yelling at passengers (intimidation); threatening to call state police (intimidation); failing to follow through on customer request to call state police (failed intimadation and communication deficit); verbally accosting paying customer(leaning in to customer, yelling [raising voice]), assuming an adversarial physical stance, including verbal and nonverbal threats. When superiors attended scene, Linda A. insisted on participating in exchange although she was neither invited nor required to do so. Linda A. CLEARLY threatened me by stating, "Should I call the State Police?" The State Police never arrived, despite my STATED request that they do so. No sufficient resolution to this egregious breach of protocol was reached. In future, I will NOT use Delta's services, and I will actively encourage others toi boycott this airline.

[The_Judge]

Good idea. All parties will be better off.

[Butch Cassidy Slept Here]

failing to identify unregistered passengers on flights boarding

MaryAnn: I’d be interested to hear some clarification as to this point. It sounds like someone needed assistance in boarding and someone, other than airline/airport staff, (like an unticketed family member) were doing the assisting. If that was the case it’s possible some gate agents might go crazy for good reason. Also, for my future travel plans: Was this a gate agent (stay away from Boston on Delta) or a Delta flight attendant?

With respect to travel on ANY US-based airline: From what I’ve seen the more conversation or requests one has of ground staff or of a flight attendant the greater the chance there is for a verbal conflict. My strategy on some recent flights has been to try to limit my responses to “yes,” “no,” or, if necessary, “I wish to remain silent.” Refusing all meal and other in-flight service is another way of avoiding conflict. Some large airports sell food and drink on the “airside” of security, so you can carry-on something to eat. Hopefully, the flight attendant won’t decide to steal (make you hand-over) your food.

I’m glad to see someone decided to “call” one of these airline egomaniacs on their threat and, in effect, say PLEASE call the police. That may be one reason why “Linda” got so p****d. She’s not used to people “calling” her on her threats. Indeed, having the phone number of the airport police, before you travel, is not a bad idea. That way you can call them yourself! Airport police should get to know the nut cases among airline employees.

Again, it’s sky/airport Nazis, like Linda, that make the extra cost of a fully refundable ticket worthwhile. That way you can just walk away.

[idahovandals1986]

I would say due to the experience (if portrayed accurately) you recently had you are in the right and the agent acted poorly. So poorly in fact that if I was their supervisor I would fire them immediately. Now to think a whole airline acts the one overwhelmed agent acts is silly but I can understand how one experience can put a lasting bad taste in your mouth. I hope whichever airline you decide to fly with in the future treats you more appropriately.

If you don't mind me asking, why were the cops mentioned? Were you or any other passengers raising your voice or acting out?