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Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service Rude and insensitive phone support

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Aug 10, 2010, 4:43 PM

ranlil

Join Date: Aug 2010

Posts: 1

Rude and insensitive phone support

I am hearing impaired and even though I wear hearing aids, I need people to communicate with me clearly. I am a Premier member and I am supposed to be able to speak to US customer service based people instead of India. However, When I need to call, I usually end up speaking to India and I can't understand them. When I ask them if I am speaking to India, they hang up on me. United refuses to provide a way for me to communicate with them and do not acknowledge email customer support issues. I now have a round trip ticket worth over $600 and half a round trip ticket worth more then $450 that I can't get taken care of.

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Customer Service Rude and insensitive phone support

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