[lacrosse293]

I fly Spirit perhaps 20-25 times a year - all domestic flights. Recently, I received 4 free roundtrip vouchers, two of which I decided to redeem for a trip to Florida with my wife. To redeem them, I had to call the customer service number listed on the Spirit Web site. Well, the calls are forwarded to a call center in another country; if I had to guess I'd say India. Someone answers with a very heavy accent and says their name is "Joe or Mike". That wouldn't bother me, but only one representative (I spoke with 6 over the course of trying to redeem these) could speak halfway decent English. None of them were willing to think for themselves - they were all like robots, repeating what was on their screen. Most off the flights I chose were not eligible for free voucher flights. Finally, after much frustration, I asked one rep what flights I could take. That rep told me I would have to name specific flights and that he could not go through flights to find one for me without the specific flight numbers. When I asked to speak with a supervisor, I was put on hold and the original rep I spoke with came back on the line and acted like we had never spoken before - he had totally forgotten and thought he was speaking with a new client. It was horrible. If possible please try to avoid calling customer service at all cost!

[adamr]

Are you afraid of people from India? I hope not. They are people too. If you go to the website you can find the flights that have extra seats where you can use the vouchers.

Seems like you forget how they keep costs down - by reducing their costs!

Spirit is web based airline. The customer service is just there as a last resort. If they had to maintain hundreds of people and pay salaries just so they can sit on the phone with you and scroll through hundreds of flights, then they wouldn't be able to offer lower prices.

Duh!

[lacrosse293]

Sorry, friend, you're in the minority on this. Read the other posts. Many agree with me.

[adamr]

Originally Posted by lacrosse293

Sorry, friend, you're in the minority on this. Read the other posts. Many agree with me.

Do you remember slavery? The "majority" thought that keeping blacks as property was a good idea. Just because you have joined an anti-airline mob doesn't mean you are right.

If you want to debate the issue, and not just claim that you are right, then go for it. I have all day. But if you really want to admit you were in the wrong, then keep up with your empty replies. You know you were wrong and just want to vent.

What did Spirit actually do wrong here? How much time on the customer service line is enough for you to satisfy you? 1 hour? 2 hours?