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We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Reservations A.A. Travel Voucher Problem

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Aug 31, 2010, 4:10 PM

brentcox

Join Date: Aug 2010

Posts: 3

A.A. Travel Voucher Problem

I have a $300 travel voucher that A.A. still hasn't processed, and my flight is scheduled to leave tomorrow.

A.A. knows my flight is scheduled to leave tomorrow, because when a customer mails the travel voucher to the A.A. processing center the customer is required to write the departure date on the outside of the envelope. A.A. says they do this so that the people who process the vouchers can prioritize them by nearest departure date.

I have a USPS receipt stating that A.A. received my voucher four days ago. This means that four days ago someone received the envelope, put it in the "Flights leaving September 1" pile, then apparently ignored it.

A.A. customer service tells me if my voucher isn't processed today, I'm welcome to purchase the ticket. Very profitable scheme for A.A.

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Reservations A.A. Travel Voucher Problem

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