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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

In-flight Issue Emirates In-Flight Issue

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Oct 12, 2010, 5:37 AM

hisham2010 hisham2010 is offline

Join Date: Oct 2010

Posts: 3

Emirates In-Flight Issue

I’m a frequent flyer for Emirates, but to experience Emirates we had a bad experience on the 21st July 2010 from KUL to DXB flight EK 409 (seat 7B, Zone B), ETKT 1762723915781-3, the seat was not functioning properly and we could not rest the hall flight and cause a back pane for my wife because she could not go to sleep or relax since there was a problem with seat. The stewardess did her best to solve the problem (reset the 2 seats).

I’m really disappointed with quality and the maintenance of the seats!
I think this will be my last flight with Emirates because of this experience and this is the only thing I can do from my side to feel that the cost of my family tickets is not worth it.

Looking forward to your positive response.

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In-flight Issue Emirates In-Flight Issue

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