[kole]

I thought I was doing the right thing, switching from my primary airline where I have Platinum status, and taking a direct flight from JFK to Dominican Republic with Jetblue. I have never regretted an airline decision more in my life. On Saturday night 12/25 I got online and saw that Jetblue was waiving change fees so I switched my Monday afternoon flight to Tuesday and incurred the additional night’s stay for my family of four, thinking I would be ahead of the game, having confirmed seats- boy was I wrong.
My flight back to JFK was cancelled after a 4 hour delay and right after the incoming plane arrived. Jetblue was kind enough to bus all of us to a hotel where a Jetblue rep told us they were taking all our room numbers and will call us to tell us when we can reboard the plane that was sitting on the runway. That is the last time I ever heard from anyone at Jetblue. There was no phone call and no Jetblue rep. When I called the airport I was hung up on. I was in a foreign country in a hotel with no wireless and was told when I called 800-JETBLUE that I could not hold for a service rep. I WAS STRANDED! It was Wednesday and people that had been on my original Monday fight were still trying to get a flight out. I was told that Jetblue could fly my family out on Saturday! This meant 3 extra nights in a hotel that would no longer honor the Jetblue rate and wanted to charge me $1000 a night for my family to stay at their establishment.
Feeling helpless and not being able to talk to Jetblue, I called Delta and they flew my family out THAT AFTERNOON, on time. Needing to get home ASAP I spent $5,000 in tickets with an airline that was available with a service rep on the phone and got me out of the country.
My job requires me to fly over 150,000 miles a year so I understand operational issues and weather delays happen. What is totally unacceptable is lack of communication, poor customer service and unmet commitments.
I WILL NEVER FLY JETBLUE AGAIN.