[bostonliving]

While waiting in line for hours at Newark Airport (nj) trying to make my flight on 12/29 after my previous flights had been cancelled b/c of the weather I experienced to most incredibly rude group of Continental workers I have ever come across in my whole! I understand that the airport was crazy because of the blizzard but the way in which Continental chose to handle the situation was completely disorganized and lacked any logical thought what so ever. I very patiently waited in line for a really long time and kept checking my flight status on my PDA while waiting in line. When I noticed that the time kept getting closer and closer to my delayed flight time I asked the woman walking by if there was anythingshe could do to ensure I made my flight. Her only response was " your going to have to wait in line like everyone else". I had already checked in online and just needed to check my bag which would take all if 1 minute to do. I asked yet another woman if she could help and was told " my job right now is helping the people going to Tel Aviv make there flight so that's all I'm concerned with found right now". I heard the first call for my flight so I stepped out of line to walk up to the check in counter and asked yet another woman if she was able to help since my flight to Boston had just arrived. She in turn says " Boston I dont think there is a flight going to Boston right now". I mentioned I had just heard them make the first call and she said shed find out and be right back. Needless to say she never came back. I finally was told to speak to the "team leader". His only response to me was saying that I'm going to miss my flight along with everyone else. This wouldn't have bothered me as much but they kept calling group of people going on international flights up in mass quantities so that they could make their flights!! I'm talking about 60ish people going to Tel Aviv, 50ish people going to Port Au Spain and at least 75 people going to Santo Domingo with an average of 4 bags (that's being conservative) each. So at the end of the night (1am) I ended up being 1 of the last people on line when there had originally beena few hundred people standing behind me in live earlier. My biggest grievance is if it's okay for me to miss my flight why wasn't it okay for those people going to Tel Aviv, Port Au Spain and Santo Domingo to miss theirs?

[simonraymer]

I was in a similar experience with yours at Newark EWR arriving from San Francisco to spend some time during the holiday. The way in which Continental Airlines managed the situation and customers were horribly bad and rude.

I then decided to log a number of repeated Online Complaint, as well as writing to CEO and COO of the Continental Air.

If you wish, you can write to

Jeff CEO, jeff.smisek@COAIR.com
Mark Moran COO, mark.moran@coair.com

Better not to use Newark Airport and Continental from now onwards.

People there seem very tardy, rude, and lazy and extremely SLOW.

My luggage has been LOST SINCE 24TH December 2010. And I already finished my travel schedule:c onfused:. I have nothing to say.

I cannot believe the CO handling of this matter.

All Nippon Airways (ANA) would not have done this way, never.

Take care and good luck.

Originally Posted by bostonliving

While waiting in line for hours at Newark Airport (nj) trying to make my flight on 12/29 after my previous flights had been cancelled b/c of the weather I experienced to most incredibly rude group of Continental workers I have ever come across in my whole! I understand that the airport was crazy because of the blizzard but the way in which Continental chose to handle the situation was completely disorganized and lacked any logical thought what so ever. I very patiently waited in line for a really long time and kept checking my flight status on my PDA while waiting in line. When I noticed that the time kept getting closer and closer to my delayed flight time I asked the woman walking by if there was anythingshe could do to ensure I made my flight. Her only response was " your going to have to wait in line like everyone else". I had already checked in online and just needed to check my bag which would take all if 1 minute to do. I asked yet another woman if she could help and was told " my job right now is helping the people going to Tel Aviv make there flight so that's all I'm concerned with found right now". I heard the first call for my flight so I stepped out of line to walk up to the check in counter and asked yet another woman if she was able to help since my flight to Boston had just arrived. She in turn says " Boston I dont think there is a flight going to Boston right now". I mentioned I had just heard them make the first call and she said shed find out and be right back. Needless to say she never came back. I finally was told to speak to the "team leader". His only response to me was saying that I'm going to miss my flight along with everyone else. This wouldn't have bothered me as much but they kept calling group of people going on international flights up in mass quantities so that they could make their flights!! I'm talking about 60ish people going to Tel Aviv, 50ish people going to Port Au Spain and at least 75 people going to Santo Domingo with an average of 4 bags (that's being conservative) each. So at the end of the night (1am) I ended up being 1 of the last people on line when there had originally beena few hundred people standing behind me in live earlier. My biggest grievance is if it's okay for me to miss my flight why wasn't it okay for those people going to Tel Aviv, Port Au Spain and Santo Domingo to miss theirs?