[blackprince]

We travelled on Delta Flight dated Dec 3 from Atlanta to Trivandrum (India) via Dubai with 2 Infants. The Flight got delayed and as a result of that we missed the connection flight (Emirates Airlines) as soon as we landed in Dubai. The Local Delta Officer in Dubai asked us to get in touch with the Duty officer (Nihad) of Emirates airlines and as per that we contacted him. As per his instruction he put us as standby passenger for the morning flight at 4 AM on the 4th of Dec. We got stranded in the Airport with 2 infants from 9 PM to morning 4 AM. Later only when we went to ask them the status they told us that, the flight is full and there is no way to get seats on Emirates for next 3 days. Our Infants got tired as we were out of milk, diapers and dress. We tried to reach the Delta/Dnata in Airport, as they didn’t give any directions on what to be done. They asked us to get in touch with local delta office outside the Airport. I took a hotel room with my own expense in the Dubai Airport. That cost us around 250 USD. Meantime we got in touch with the local Delta office several times. Unfortunately they didn’t help us in any way and always their answer was sorry. Condition and necessities of kids were getting worse. There was no food or water provided for the kids. Uncertainty continues even after 24 hours in the Airport with 2 Infants. Finally we decided to buy tickets on Gulf Air to continue our journey. Paid 1000$ again to get 4 tickets to Cochin in Gulf Air via Bahrain. Again we were unfortunate because there too we missed the flight. We finally reached our destination delayed by 2 days. (We Reached on Dec 7 instead of Dec 5).

This was not our expectations when boarding the flight from Atlanta. Such poor service will surely be bought out to the public. I didn’t realize that Delta could be so irresponsible for their passengers! Even on the return trip from Dubai to Atlanta on Dec 31 (DL 00007), Delta flight took off late by almost 2 hours. The customer service on flight was even worse, so rude was two of the airhostess. They even forcefully removed the sleeping elder kid from the Bassinet saying that the kid was over 25LBS even thought she was only 23LBS and told us that we would face the agents once we land in Atl Airport, if we keep our infant who is less than 2 years old in the bassinet again.
My questions are
Who to talk to about this incident. ? can we get some justice ?

I forwarded an email complaint to Delta through my travel agent and no response so far even after 10 days.


I created a complaint case with case number which was supposed to get anwser in 7days but no response after 2 weeks.

Please help...our infants suffered a lot..atleast refund our additional expenses back that we incur during our horrible trip.

[jimworcs]

What was the reason for the original delay? Was it weather related? If so, the DOT give the airlines a huge loophole to treat you like this... have you considered a complaint to the DOT?