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#1
Mar 4, 2008, 2:27 PM
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Missed Fight back to the U.S
We missed our Flight back to the United States from Amsterdam due to the Check in process that NWA/KLM had at Schipol Airport in Amsterdam.
We were at the Airport with our boarding passes approximately two Hours before the Flight was to leave. The Check-in Desk which can accomidate seven NWA/KLM Employees had only two persons at the Check-in counter. There were about 30 passengers in line trying to check their Bags. The other Employees were running around trying to arrange the "Particians" that form the line. No one was instructing the passengers how to print their passes at the machines. Due to all this confusion, We were told it was to late to Board the Plane when we got to the Check-in Counter. NWA/KLM's customer Service was Rude and Unsympathetic to the Problems they had caused and offered no compensation. They put us on a Flight the next day. We had to "Wander the Streets" for Hours trying to find a vacant room in Amsterdam on a Weekend. This was very Unprofessionel and should have been handled in a better manner. |
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