[2dsrabl]

I am so frustrated I am trying every means necessary to complain about Air Canada. I have started a boycot on Boycott owl, I have posted many facebook updates, and now I'm starting this thread. They have absolutely no means of contacting anyone. It is the most ridiculous set up I have ever seen! All I need is a letter headed letter from Air Canada to say that my flight was cancelled so that I can claim travel insurance money! That's it! And I can't get a hold of anyone!!! The insurance company is making an allowance for me to get a letter, but normally they close the issue within 30 days of the flight! It's been a month and a half. I have emailed 3x and faxed 2x and NOTHING! I hate them so much it's ridiculous! When our flight was cancelled from Dublin, they handed out customer relations cards with Canadian toll free numbers on them! How am I supposed to call a toll free number from Ireland!!!??? I urge everyone to contact the government and tell them to let Air Canada fail. You can't even post a comment on their facbook page! I've decided to fax them everyday. Hopefully I'll start to annoy someone.

[Ombudsman]

Which insurance company is handling your claim? There are several websites which will verify if a flight for a particular date was cancelled. I'm not sure why they would require a letter from the airline when they can simply verify the cancellation using information which is easily accessible to the general public.

[2dsrabl]

i have no idea why they are asking me for a letterhead. the point it they are. they are very reputable, registered insurance company who, in my opinion, have not asked anything unreasonable. it is unreasonable to not be able to contact anyone at an airline to type up a letter to say that flight xxx was cancelled. can you give me these public websites to will verify this and i will pas on the information to them?
Thanks.