[Jenniferhe]

I booked a weekend gataway for family member's 75th birthday from Toronto-Charlottetown on Aug 12, 2011.
AC424 Toronto - Montreal and connecting AC7676 Montreal - Chalottetown.

First of all, the delay is totally caused because of Air-Canada. We were late at the departure of my first flight for 20 minutes. I asked the gate attendant whether I have time to catch up the connecting plane, they assured me yes. Then I was assured by the flight attendant on the plane again. On arrival at Montreal, the flight was delayed more than 30 minutes again while waiting at the Montreal airport for the gate to be cleared. Air Canada could have arranged something to get us connected to the 2nd plane. Air Canada was aware that me and other about 5-6 passengers were connecting to the Charlottetown flight.
Secondly, Customer service booked me for the next day flight which will arrive in YYG by 5pm -- I have a 75th year birthday party to go to on Saturday, so I could not be that late. I was delayed for more than 12 hours while arrived at Moncton which was still 150 km away from my destination Charlottetown.
Thirdly, there were passengers in the same situation that were offered a taxi ride from Moncton to Charlottetown. I was never given the option. Why did Air Canada treat passengers differently? Are they just more important? I was also told that Air Canada will only hold an aircraft if there are a significant number of passengers! There were 5-6 of us trying to connect are we not significant?
My family drove 300 km round-trip to pick me up from Moncton, I want Air Canada to reimburse that. Attached please find a bridge crossing invoice for me to cross the PEI bridge to get to Charlottetown ($43.25). Also I called a Moncton local taxi company, see below. The quote they give me one way from Moncton to Charlottetown is $231+bridge crossing fee = 274.25.
The minimum compensation I want from Air Canada is $274.25, I think it is fair. Do you think so?

[Jenniferhe]

I sent the complaint to Air Canada on AUg 15, and got 1st reply on Aug 25 --guess what they offered me for all the inconvenience and trouble?

This is what they offered me!!! It is an insult!!!
As tangible evidence of our concern, we are pleased to offer you a one time saving of 15% off of the base fare on your next booking at aircanada.com. Redemption instructions follow this email

By the way, if this complaint reaches Air Canada, your reference number is ABDA-CN3OE8.

[A320FAN]

Originally Posted by Jenniferhe

I booked a weekend gataway for family member's 75th birthday from Toronto-Charlottetown on Aug 12, 2011.
AC424 Toronto - Montreal and connecting AC7676 Montreal - Chalottetown.

First of all, the delay is totally caused because of Air-Canada. We were late at the departure of my first flight for 20 minutes. I asked the gate attendant whether I have time to catch up the connecting plane, they assured me yes. Then I was assured by the flight attendant on the plane again. On arrival at Montreal, the flight was delayed more than 30 minutes again while waiting at the Montreal airport for the gate to be cleared. Air Canada could have arranged something to get us connected to the 2nd plane. Air Canada was aware that me and other about 5-6 passengers were connecting to the Charlottetown flight.
Secondly, Customer service booked me for the next day flight which will arrive in YYG by 5pm -- I have a 75th year birthday party to go to on Saturday, so I could not be that late. I was delayed for more than 12 hours while arrived at Moncton which was still 150 km away from my destination Charlottetown.
Thirdly, there were passengers in the same situation that were offered a taxi ride from Moncton to Charlottetown. I was never given the option. Why did Air Canada treat passengers differently? Are they just more important? I was also told that Air Canada will only hold an aircraft if there are a significant number of passengers! There were 5-6 of us trying to connect are we not significant?My family drove 300 km round-trip to pick me up from Moncton, I want Air Canada to reimburse that. Attached please find a bridge crossing invoice for me to cross the PEI bridge to get to Charlottetown ($43.25). Also I called a Moncton local taxi company, see below. The quote they give me one way from Moncton to Charlottetown is $231+bridge crossing fee = 274.25.
The minimum compensation I want from Air Canada is $274.25, I think it is fair. Do you think so?

1. Either these customers/passengers may have held a high standing in either Aeroplan Frequent Flyer or Star Alliance Global Frequent Fly plan.

2. They were booked in 1st/business class section of the aircraft which means they get more perks and privilages and better assistance.

3. What was the reason for the delay: I.E. late arrival of the aircraft from another destination, mechanical, ATC ground delay program etc.......

4. Air Canada compensated you with the most that they could do.
any further out of pocket expenses are yours and yours only. To call a cab company to get a quote from point A to point B is just that a rate quote. Air Canada will not compensate for that.

5. While 5-6 people may seem like a lot for you, and in your mind justify holding a flight, the reality is, is that they needed to me more then 10-15 connecting passengers to justify holding a flight. I do not hold aircraft for a few connecting unless A.) all other flights are filled up for the day. B.) the in coming flight is late due to a fault of our own. C.)only 1 flight a day between the 2 city pairings. (the 1st one is usually applies to our 8:00am Nassau departure, and the 3rd reason applies to our Cancun, Richmond, Raleigh, departures).

[Jenniferhe]

No reason was given for why the 1st flight was delayed at Toronto for 20 minutes. And another >30 minutes delay at Montreal is just waiting for the gate to get cleared.


I feel customers are just at airline's mercy in whether or not to be able to get to their destination on time.

By the way, am I entitled to get to the destination I paid for?

[A320FAN]

Originally Posted by Jenniferhe

No reason was given for why the 1st flight was delayed at Toronto for 20 minutes. And another >30 minutes delay at Montreal is just waiting for the gate to get cleared.


I feel customers are just at airline's mercy in whether or not to be able to get to their destination on time.

By the way, am I entitled to get to the destination I paid for?

yes you are entitled to get to your destination. However, with air travel comes pitfalls I.E. late arrival of aircraft, mother nature, and so much more that you could not even begin to fathom what goes on in our shoes
on a daily basis. If you were rebooked for the next available flight I.E. some destinations are not served daily either then consider a backup next time I.E. Westjet, Canjet etc......