[marcus291]

My Mother Flew On Air Canda On Aug 10 2011 To Toronto And She Is A Disabled Passenger - She Was Treated So Rudely By The Cabin Crew And Cired When She Got Off, Her On Board Entertainment Did Not Work, She Was Told Tough By The Crew, Her Meal Requests Were All Screwed Up, She Requested Extra Water From The Cabin Crew Who Put Her Down By Saying Can't You See I Am Busy.

The Worst Thing Is That We Complained Using Their Online Form And Posted Hard Copy Letters To Their Coprorate Office, Even Though We Have The Complaint Registration Numbers And Followed Up After 14 Days, No One Bothered To Respond, Or Find Out Things From Us Or Simply Say Sorry - It Is Sept 4 2011 And We Are Still Apparently Waiting For Them To Respond.

Unbelievable Crappy Airline, Please Do Not Fly This Airline, Boycott It And Make It Go Into The Red, Westjet Is Better So Is Porter Airlines Fly With Them, Not Air Canada - It's For Your Own Sake

[angelaborth@gmail.com]

I actually usually have positive experiences with Air Canada. However, the flight this Christmas was an unpleasant surprise. They have the nerve to charge 22$ per bag, and then my bag didn't make it on the flight back to NYC from Toronto. They assured me the night I landed that it would be delivered to my home that evening. When it was not delivered by the next morning, I called and was redirected to India to a separate service that had no ability to do anything but call a 'delivery service' that had my bag, as if Air Canada washes its hands after it gives your bag to a delivery service, and your only access to the delivery service is through INDIA!!! The woman from India said the bag would be delivered by 12:30 that day. I decided to work from home for half the day, because I didn't feel like buying all new toiletries. However, 12:30 came and went, and I called again. This time I was told it would be delivered by 5:30-another 5-hour window I have absolutely no confidence in-and I have to stay home as I do not have doorman in my apt building in NYC. I asked the woman on the phone if Air Canada could provide any credit for the inconvenience it has caused me. My lack of productivity at work because I am not on site is significant. However, the woman in India said she had no authority to give me a credit, and there was no live PERSON I could speak to. However, I could file a complaint on line-great-they want me to waste more of my time due to their mistake. The fact that offering a credit in circumstances such as these is not standard operating procedure is beyond me. It is the worst customer service I have received form an airline in regards to baggage - at the very least, I should be reimbursed the charge for the baggage. I will avoid flying Air Canada for awhile due to the shoddy customer care I have just received.