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Here's how US Airways impacted our recent vacation to Europe to be with our daughter (who lives there and is sick).
1. Missed the first flight from ATL to PHL because the airplane door was closed 20 minutes early. Delayed a day. 2. The next day, missed a connection in PHL to ZRH by 5 minutes because the plane from ATL to PHL was late because the "plane was late" (the flight to ZRH or US Airways Operations would not wait for us). 3. Re-routed to FRA and then to ZRH but missed the connection to ZRH in FRA because the plane was late leaving PHL waiting for other passengers making connections (even though the plane to ZRH would not wait for us). (4. Ended up in the wrong country/city in Europe. 5. Lost two days of our vacation. 6. Missed our connection with our daughter in Europe. 7. Our bags went to ZRH. 8. This ruined our vacation. Paid $1950 for the tickets. We were offered two $125 vouchers. US Airways was extremely unresponsive and only responded when put under duress. They believe that everything is God's, Mechanical or the Customer's fault. Their employees lie/falsify records as easy as taking a breath. I am filing a claim in small claims court next week. |
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