Notices

Customer Service Have you had any problems with US Airways' Customer Service? Have US Airways employees treated you poorly?

Reply
Tools...
 
Thread Tools Display Modes
  #1  
Old Sep 14, 2011, 12:36 AM
Valinor Valinor is offline
 
Join Date: Sep 2011
Posts: 2
Thumbs down The Amazing Race but no prize

Here's how US Airways impacted our recent vacation to Europe to be with our daughter (who lives there and is sick).
1. Missed the first flight from ATL to PHL because the airplane door was closed 20 minutes early. Delayed a day.
2. The next day, missed a connection in PHL to ZRH by 5 minutes because the plane from ATL to PHL was late because the "plane was late" (the flight to ZRH or US Airways Operations would not wait for us).
3. Re-routed to FRA and then to ZRH but missed the connection to ZRH in FRA because the plane was late leaving PHL waiting for other passengers making connections (even though the plane to ZRH would not wait for us). (
4. Ended up in the wrong country/city in Europe.
5. Lost two days of our vacation.
6. Missed our connection with our daughter in Europe.
7. Our bags went to ZRH.
8. This ruined our vacation.
Paid $1950 for the tickets. We were offered two $125 vouchers. US Airways was extremely unresponsive and only responded when put under duress. They believe that everything is God's, Mechanical or the Customer's fault. Their employees lie/falsify records as easy as taking a breath. I am filing a claim in small claims court next week.
Reply

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 10:44 AM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2006 - 2023