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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Reservations Seat assignment changed

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Nov 28, 2011, 7:41 PM

rognaree

Join Date: Nov 2011

Posts: 1

Seat assignment changed

Made these reservations in March. United saw fit to remove either my seat assignment or my wife's on two of the 6 flights. Now, no side by side SEATS AVAILABLE. BEWARE OF MAKING RESERVATIONS FAR IN ADVANCE!!!

Passenger ROGER VAN
Flight: 3683 - 10D
Flight: 0773 - 22F
Flight: 0476 - 22A
Flight: 7895
Flight: 0824 NO SEAT ASSIGNED
Flight: 0660 - 30F

Flight: 3683 - 10C
Flight: 0773 NO SEAT ASSIGNED
Flight: 0476 - 22B
Flight: 7895
Flight: 0824 - 22F
Flight: 0660 - 30E

Last edited by jimworcs; Nov 29, 2011 at 12:06 AM. Reason: For clarity

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Reservations Seat assignment changed

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