[jo shno]

Please lets not fly Spirit airline. bad customer service and attendants have attitude, they have so many delays giving bad information and on and on and on i had fly two times with them it was two time too many . I send a letter to the CEO got replay from a customer service who wrote empty meaningless apology's and then tell me this is the last communication , Also by the time you pay for your bags which are the most expensive bag fee in the market your flight is not as cheap or good deal as they make it sound lets vote with our money pleeeassseeeeeeee dont fly spirit and maybe we can write some governmental office about it , they are horrible.

[BKK_FLYER]

Hi

Originally Posted by jo shno

Also by the time you pay for your bags which are the most expensive bag fee in the market your flight is not as cheap or good deal as they make it sound ... and maybe we can write some governmental office about it , they are horrible.

I'd agree with the part about the price after the inclusion of bag fees.. As to writing a government agency, that would the US Department of Transportation (DOT) who is the airlines primary regulator.

You can find the DOT's information online or at most complaint-related sites such as this.

Do know that the DOT generally does not get involved in individual case matters unless there appears to be a violation of some DOT regulation in place, but does use the overall complaints to formulate their proposed policy making rules going forward.

Originally Posted by jo shno

I send a letter to the CEO got replay from a customer service who wrote empty meaningless apology's and then tell me this is the last communication

I personally don't like these types of closures to communications, but they are generally used when there has been more than one "round" of back-and-forth communications between you and the airline about the same matter, and there's no reasonable expectation that either of you will be satisfied with nor amend your position. Therefore, short of the introduction of something new, they deem the matter closed.

Again, not my favorite way of dealing with it, as it is like hanging up the phone on the other party while they're still talking, but there are times when there is just not going to be a mutually acceptable resolution and no further dialogue is going to change that.

[jo shno]

Thanks for your replay , Well In today communication world the DOT seem like a toothless office, what i mean is they may receive our complains but do nothing, But as you said still a good place for mega situations . So I am here to spread the world against Spirit airline . Remember how the occupied wall street started ?
Some revolutions in the middle east? All on the net . I really don't like to hurt any company all I want is to get our respects as customers from Spirit airline. They think they can just play with us abuse us and treat us so bad and yet to take responsibility? No no no , lets show them we have power and they need to get back in line.! Who knows how many customers don't complain like i did first time i fly with them last year > lets avoid Spirit airline and remember its not even cheaper

Thanks to all