[unhappybooker]

Hi,

I am currently at the point where I do not know where to turn. I booked an etihad flight through ebookers (never again) and due to some problems my boyfriend's name did not turn out correct and over half is missing on the e-ticket.

We contacted ebookers and they said we would have to cancel the flight and rebook in order to make the changes. Obviously not happy with this answer we then contacted etihad who said we would be able to make the name change for a fee which we were willing to pay.

When we confirmed with etihad and sent the passport info, the story started to change and we were then told that etihad would need to speak directly with ebookers to make the change... now we have been informed that etihad can no longer help us and that we would have to cancel the flight.

How can this happen? We feel betrayed by both companies and misinformed. We have spent so much time calling both companies and just want this mistake to just be fixed.

The one thing I don't understand is how etihad can raise our expectations and then change their mind. Etihad really needs to think about who they work with, because after looking forward to this trip I am now extremely disappointed and upset.

Would be great if someone could offer some advice...

[Gaz]

Hi Cazzi,
Hope you will be able to help. I booked tickets for my mother in February, over the phone with Etihad. Her flight is in September. Once I received the tickets, they had spelt her first name incorrectly; spelling it "Winisred" instead of "Winifred".
I called Etihad. The representative I spoke to told me that this was not a problem, all Etihad phone calls are recorded, this was Etihad Representative error and she would listen to this call to confirm, and then call me back to finalize. This was 10 phone calls ago and countless emails. For whatever reason, I cannot even modify my booking online.
Tonight alone I called three times (as the flights are rapidly approaching) and of the three representatives I spoke to; only 2 out of 3 could find the booking. On all phone calls I was promptly hung up on after my request got a little difficult; after approximately 20 minutes of holding in each case.
Not in any of the phone calls / emails has Etihad suggested that this is my fault or that there would be a charge; I am assuming from this that Etihad accept the responsibility but are not willing to back it up.
I am very disappointed with this level of service; I have been a long time customer of Etihad's, and I fail to understand why it is so difficult to get a response or some action.
I will send you a DM with my details; if you could please investigate this would be much appreciated.
Thanks