No More Excuses...
 

Hi fellow contributors, sympathizers and otherwise, guests and lurkers on this forum. We have all read complaints where the traveler claims "I was never told about..." schedule changes, how to check in, when to check in, costs for baggage and limits, etc. I seem to remember that some of the "complaints" were about United. I haven't flown United in a couple of years but since Continental changed alliances and they are now a partner I found a good fare and will be flying United exactly one week from today. When I checked my e-mail this morning I received this from United:

This ticket was booked on United.com. So to all those who say, "I was never notified..." check your e-mail, including your spam folder! Sometimes these notices do wind up there especially if you have particularly restrictive spam settings. I suggest when you book a ticket with United that you add Unitedpreflight@unitedpreflight.p0.com to your "allowed" or "contact" lists.

if you book through a travel agency it's always a good idea to call and confirm your reservation 24 hours prior to departure. that 130 flight to CVG may have changed to a 12:00 flight to cvg and if you show up at 1145 to check in, you have missed your flight. and now have to take a connecting flight to get there, and pay a fee.

even if you book through a travel agency, they tell you "additional baggage fees may apply at airport check in, for more details please contact your operating carrier" or something similar. u wouldn't believe how many people come and claim "i was never told about the $20 baggage fee" I look right at their itinerary that they have handed me and point it out to them.

claiming ignorance is never an excuse to try and get out of a legitimate fee.

That depends what you call "legitimate"...

I guess "it depends upon what the meaning of the word "is" is." :D

To many customers most fees are not "legitimate."

Well wk has a very Delta interpretation of legitimate. In another thread, he stated that a customer who wanted to be seated next to her 4 year old daughter and was mis-informed that this would not be possible, did not have a legitimate complaint!!

Delta legitimate is different from the rest of the English language. Maybe we should start a Delta English vs Standard English

Customer Service = Shout at the customer and tell lies
We will hold the flight = We will say anything to get you away from the desk
Weather related = Crew called in sick
09:45 Departure = 15:20 Departure
Non-stop Flight = Wait until 3 weeks before departure and make it indirect

It is just not an easy language to understand...

Jim I can get you a copy of the dictionary if you want?

Jimworcs wrote...

Delta legitimate is different from the rest of the English language.

Actually, your "translations" apply, in varying degrees, to ALL the "Legacy" carriers, with Continental and Alaska being at the low end.

Jim, you left out the classic phrasing of replies to complaint letters...

Thank you for this opportunity to be of assistance. Unfortunately...

We look forward to serving you on one of our flights.

TRANSLATION...

F**K OFF!

That will be great WK, most helpful.

Does it include what

"Your feedback is important to us"

really means?

of course it does jim, i wouldn't have offered if it didn't ;)

That one isn't so easy to get away with since the feds monitor the reasons for delays. Of course if an incoming crew will be delayed because of weather the delay reason is still weather.

As for your other statement of what compromises a legitimate complaint, it varies by situation. Since the person with the seating issue involving their 4 year old daughter was actually seated next to her to begin with s/he did not really have a legitimate complaint about the seating arrangements. Their only complaint was how they were handled when they presented Delta with their not-so-legitimate complaint. Had the agents they encountered taken just a moment to research their inquiry we would not have heard about it! Had they indeed not been seated together and had this situation not been sorted out before the plane departed (which we all agreed a 4 year old would never be separated from an adult) then they would have a legitimate complaint.

I think we disagree on that one PHX. It cannot be as unthinkable as you seem to think for a parent and 4 year old child to be separated as the Fuhrmanns were repeated told by Delta agents that they couldn't guarantee to seat them next to each other.

For the Fuhrmann's there was most certainly a legitimate complaint. Delta would not guarantee to seat the mother next to her 4 year old child. That is legitimate... in anyone's book except when you are using the DeltaDictionary.

How can United inprove?
 

I don't know if this question is the joke or the punch line. One must make the assumption first, that United wants to "improve". In my recent experience with United it is more than evident that United doesn't give a hang about improving their customer service or any thing else about their airline. United Airlines has turned "Customer Service" into a four letter word, (in my book). Most employees of this company don't even know what that phrase really means.

On my first flight out of Spokane WA. I asked for a pillow for my back. I have back problems and it's hard for my to sit for hours at a time, and I have arthritis in both hips. I was told that I was in coach and that I didn't warrent a pillow. Gee, just my luck! (Should have paid that extra 500.00 I guess.) The 2 and a half hour flight was painful but without incident, to Denver. The 5 hour flight to Cancun was painful, but without incident. The flight back was however: "FLY THE FRIENDLY SKY'S OF UNITED" or, "The night from Hell!"

Getting out of Mexico was typical and quite the mess, but I don't blame that on United, just on Mexico. The 5 hour flight to Denver was very uncomfortable in United seats. In fact, I said to the cabin steward upon arrival in Denver, "You should give that guy that designs your seats a bonus and then maybe he can find a way to make your seats even more uncomfortable than they are now, but I doubt it". She laughed, and thought that this was very funny. In the airport I downed 3 asprin. During the 4 hour layover in Denver I finally got some feeling back into my legs and got something to eat and drink. Speaking of eating, anyone been to United's site? They say on flights over 3 hours long you get food, they lie! (You get cheese and crackers if you want to pay $5).

Finally the 2 and a half hour flight back to Spokane when we were haulted in mid-boarding by a delay due to problems with the equipment. Finally the rest of us were allowed to board and we were off at 9:15PM. We were to arrive in Spokane at 10:37PM.

To shorten this I'll go through it quickly. At 10:30 it was anounced that we couldn't land and were re-roughted to Portland OR. (It was later confirmed altitude equipment failure). We arrived in Portland OR at about 11:30. "Another plane will arrive in 45 min. and it's our hope that we can board you on that plane and take you back to Spokane". Next: "We need this gate, you'll all have to get off the plane". Next: (an hour later) "This crew can not take you into Spokane because they have already met their air hours time limit." (Pitty the FAA doesn't have the same consideration for airline passangers). Next: "We are arrangeing to bus you to Spokane, there are no more flights to Spokane for 6 days (Dec. 26th)"

There was a young couple on the fight with a new baby, they were out of food for the baby. They were told that the airport was closed (it closes at midnight) and that they should have brought more food. Also, if they chose not to get on the bus they would have to go to Spokane on their own. (Also, it was their fault that they didn't pack more formula). *Take notes young parents!

We collected our baggage at baggage claim and I asked for a wheelchair transport for the 4 block hike to the "bus", my request was ignored. Lugged bags to bus and got on. Cried with my back for first hour. Stopped at rest stop on hour out and put creme on my mosquito bites and took 3 more asprin. Slept sitting up. Got to Spokane around 8:30am. (A 10 and a half hour delay).

We were given no rebates, no coupons, no discounts, no "milage" and no vouchers. I don't want any anyway, as I will never travel United again. As I told them, "Next time I come back from Mexico, if I have to ride a burro, I won't spend one more penny with United, EVER, EVER, AGAIN !!!!!:mad:

I've changed sides and also trying to be nicer for my New Year's resolution but this one would be so easy to comment on.

Sorry for all your inconvenience. Vote with your feet and use another carrier.

Answer
 

There are about:

5 Airlines
5 Phone Companys
5 Health Insurance Companys
5 Major Gas Cards
5 Major Banks

Do you really think that any airlines really cares about our little complaints. Eventually, with your walking shoes on, you will run out of road. (And they know it, that's why they don't care).

Spot on gizmoglove.. time to break them up and re-regulate them, just as Ma Bell was broken up. They are local monopolies and the market will not work until this is addressed

Well, if you think John Q's voice is heard in Congress more than the lobbiests for the multi-corporate, multi-national interests; knock yourself out.

My only clout is the voice I use by being a consumer. It's not much, but it's all I have. I no longer shop at Wal-Mart; I buy locally grown organic foods; I support local artists rather than multi-national chains; and since the State of WA outlawed smokeing in restaurants, I eat at home.

Maybe my little voice doesn't count. But, since I stopped going out for food and coctails twice at week at between 50 and 100 dollars a pop, at least 100 restaurants in the Spokane area have closed.

It's not our government nor the multi-national interests that will ever change. We have to change. We have to go back to basics. That requires that every American get educated in how their money is spent when they write that check or use that plastic. When you give someone your money, you give them your support. It's time for American's to take a side and make a stand.

What do you support? Who gets your money? And, who are they and what do they stand for??? Chances are that if you're spending your money at a maga source, they are screwing their suppliers, their employees and eventually you.

Chances are that most Americans vote with their wallets, and most of them only have consumer education that consists of 30 sec. sound bites!

Are you running for office??

gizmolove it seems to me your biggest problems are your health issues and not the airlines. If you need a pillow in order to be comfortable than why not bring one yourself? If an airline seat is so uncomfortable then why not charter a private jet? Or perhaps you should take a train? If you're too frail to travel then stay home. It's all about choices.

Not sure there is a direct correlation!! However, I agree that the only effective remedy is to stop buying services and goods from supplies who provide poor service.

Phx,
The suggestion that people with impairments or disabilities should be prevented from flying if they need simple accommodations is so outdated and ridiculous it is hard to believe you are putting it forward as a serious point for debate. One day you may become the victim of your own hard nosed attitude.. you never know when you too may become disabled. It will be interesting to see if there is a change in attitude then!

Answer
 

No Judge, I'm not qualified. In order to run for any office in this country and actually susceed you have to be able to be at the mercy of maga conglomerates that own your soul. You have to be willing to serve them and not the people that were tricked into voteing for you.

Unfortunately my personal ethics will not allow me to enter such an arena.

Answer
 

PHXFlyer,
Well, I don't know how old you are; but, at any age you try traveling 5 hours to Denver after a four hour airport enterance/delay out of in Mexico. Then, you have 3 check points in Denver CO. and a 4 hour layover. Now, try a 2 and a 1/2 hour trip home that turns into an 11 hour trip with the last 8 hours on a bus with no heat, seats worse than the airplane you just got off of, with no place to lay your head, and your carry-on on your lap.

Pardon the "you know what" out of me if I seam to "old" and decrepid to travel.

A fact that I must admit, I was concerned about before I left. Now that I am finally home after a night of pure hell on earth, I find that if I can endure United Air Lines, I can pretty much stand, ANYTHING!

Physically or mentally.

Jim,

Well Jim, here's the corrilation. There are only about 18% of the population of Spokane WA. that smoke. That's pretty much the national average. This amounts to only about 40,000 people. Although we are a small minority we evidently have some financial clout when we face choices at how we are going to spend our money. It obviously only took personal financial choices of sum 40,000 smokers to put over 100 restaurants out of business.

There was no greater pleasure to go out to dinner and drinks once a week with my husband. We'd spend literaly hours over coctails and food, talking the night away. Now, I find that steak and lobster, a bottle of wine, several rum and cokes for him and my pack of cigerettes once a week, is much cheaper than the $100 or more a week that we used to spend when we went out to eat. Several smokers must have come to the same conclusion as we did. (If consumer choices works with restaurants, it will work with airlines too).

As to PHX,

My last cruise in Oct. I traveled on Alaska Air. Going to SeaTac, then schedualed to San Fran and LAX. On the flight out at SeaTac they gave me one hour for my connection. I thought it was plenty of time until I got there and realized that I had to lug my carryon across five turminals, two elevaters, 2 esculators and a train. I got to the gate in time to wave goodbye to my flight which was just leaving the gate. I went to an Alaska counter and said, "I just missed my flight, and I don't care what you do about it, but I have a cruise out of L.A. that I will be boarding at 1 pm. You two work it out and let me know, I'll wait over here". After consultation they said that an hour between flights was "barely legal" and they booked me on another Alaska flight without the San Fran connection that would arrive at LAX earlier than my origional booked flight. It left in an hour and twenty minutes and I trecked back from whince I just came, and I made it 10 min. early (before boarding).

Checking in at Alaska after the cruise in L.A. I requested wheelchair transport in Seattle. Got wheelchair service in Eugene and Seattle, no problem. Staff friendly, good service, (very good Bloody Mary's), oh, and BTW: They must have hired someone other than the idiot at United, to design their seats!

PS:
 

PS: United can stuff (er, shove) their pillows!

Don't put words in my mouth or twist what I said. My exact word was "frail." One can be "Frail" at any age and I never used the word "decrepid" [sic] to describe your physical challenges either. How about a little English lesson here since you seem to want to play the semantics game.


Quite a difference in connotation.


My point is economy seats are pretty much the same across all US airlines. In order to fit in more seats and reduce weight the newer seats have less cushioning and by design do not recline to the same degree as the older seats did.


Your words: (Quoting directly here, not twisting what you said as you did to me!)



If you describe even a five hour flight as "painful" then you should really consider either paying for first class, traveling by some other means of transportation, or not traveling at all.



Just to add I checked the flight durations of both the Spokane to Denver and Denver to Cancun flights. Over the past month the former averaged about 1 hour and 45 minutes and not the 2 1/2 hours you claim. The latter averages between 2 hours 30 and 2 hours 45 minutes. Only twice in the past month has the DEN to CUN flight even neared the 3 hour mark. 5 hours? Really? A bit of an exaggeration wouldn't you say? What other details in your post are conveniently exaggerated as well?

PHXFlyer;

Since you are so fond of English lessons, here's a couple of words for you:

CHERRY-PICK:  
Pronunciation [cher-ee-pik]
–verb (used with object)
1. to select with great care: Ex: You can cherry-pick your own stereo components.
–verb (used without object)
2. (in retail use) to buy only the sale items and ignore the other merchandise.

OBTUSE:
Pronunciation [uhb-toos, -tyoos]
adjective
1. not quick or alert in perception, feeling, or intellect; not sensitive or observant; dull.
2. not sharp, acute, or pointed; blunt in form.
3. (of a leaf, petal, etc.) rounded at the extremity.
4. indistinctly felt or perceived, as pain or sound.

Related forms:
ob⋅tuse⋅ly, adverb
ob⋅tuse⋅ness, noun

Synonyms:
Unfeeling, tactless, insensitive; blind, imperceptive, unobservant; gauche, boorish; slow, dim.


RED HERRING:
Function: noun
Date: 15th century
1 a herring cured by salting and slow smoking to a dark brown color
2 [Org: from the practice of drawing a red herring across a trail to confuse hunting dogs]
3 something that distracts attention from the real issue


I find it interesting that after all my posts you can center your comments on "frail" and, what was it? Oh yes:

"gizmolove it seems to me your biggest problems are your health issues and not the airlines. If you need a pillow in order to be comfortable than why not bring one yourself? If an airline seat is so uncomfortable then why not charter a private jet? Or perhaps you should take a train? If you're too frail to travel then stay home. It's all about choices."

"Frail" and "Pillow". I find it interesting that you think that my only problems were that my health was to "frail" and that if I needed a "pillow" to travel on an airplane that I should "... perhaps you should take a train? If you're too frail to travel then stay home".

What I find interesting about your reaction is the 3 words above. You have "Cherry-picked" my remarks to focus upon my physical problems while all the while ignoring, and bringing attention away from, any responsibility for any actions of the air carrier. That's called a "Red-Herring". I.E. Draging the subject in a lesser direction to take away the focus of, or to negate the real issues of a conversation. Now, I might call that being "Obtuse". However, being that deliberately obtuse is either a lack of intelligence, or a lack of feelings for others. Having a true lack of feelings for others is rare. So, I must conclude that there are more deeper motives for your being obtuse. I.E. either you are a sociopath or you are employed by the airlines. Because, it definately is not your lack of intelligence, only a lack of personal ethics and personal morals.

As to the timeing. I was ready for the van to the airport at the Cancun hotel at 10 am on the 19th. We were to depart Denver at 9:05 pm on the 19th with the ETA in Spokane of 10:37pm. Being on daylight savings time and PST so, we lost an hour in flight. This means that exact flight time was actually about 2 1/2 hours (not an hour and a half). But, what ever standard you want to use for time, Eastern, Central, Pacific or Cancun VS Spokane WA., the actual time I got home was 8:30 am Dec. 20th. Now, in my book, (and in most sane peoples books), that's just a tad under 24 hours.

Now, since you are so infamous for consulting airline scheduals, you could note the distance between Spokane and Cancun and you can estimate my MPH.
Also, a 24 hour trip would usually take me all the way to Australia, let alone Mexico. Also, if you check with the FAA you can see just where in my journey, if I were a flight attendent, would I have been afforded food and lodgeing by the airlines ??? (A distinction not afforded to airline customers. Evidently, if you're an airline now-a-days you can treat your customers any way you want!).

Personally, I find an airline that dumps it's customers in a strange airport just before closeing, then has total disreguard for it's customers needs and treats them rudely, like cattle and with distain, then tells them that they can either "get on the bus" for an over night bus trip home, or "you can get home on your own", does not deserve the right to stay in business.

And, if you think that I am the exception I am not. In web research I find that there are many examples of this. So many so that United should be called "United Air/Bus Lines". They in fact, make a habit of it. I was fortunate that it was at the end of my trip. United has done this to others at the beginning of their trips and they have missed their connection which extended their air travel for hours, (or bus travel time, or personal travel time at their own expense) for hours and others for days, and in some cases others have lost their travel all together!!!

If you think that these actions by United are reasonable, then THIS SHOULD HAPPEN TO YOU!!!

Because, "What goes around, comes around"!!!

Yes, "it is all about choices". As I said, we have the right to vote with our wallets. United has lost my business. I travel 3 to 4 times a year. Thats just me mind you, but if United is doing this to me, what are they doing to others? And, just like Spokane's 40,000 smokers, which have changed the restaurant industry in Spokane, we do have a voice, collectively ........(and, financially).

My voice says, UNITED SUCKS !!!!!!
(And, I will travel by foot from now on, if that will keep one red cent out of United's coffers).

Gizmo,
Whilst I am with you on the pisspoor standards of United and the US airline industry these days, and I am also with you on calling Phx on his obtuse, cherry picking red herrings.... this smoking thing you keep bringing up is a load of old tosh.

In the UK, loads of local pubs have closed over the last five years, and these closures appear to co-incide with the introduction of the smoking ban. Immediately, smokers, who seem to feel their rights are more important than the risk to the health of others, began to highlight this and argue that the smoking ban was destroying people's livelihoods.. the end of the world is nigh. Then someone decided to do some actual research... and lo and behold, we find that pubs which are directly run and owned by either a company or individual in fact were thriving. Those pubs which were "tied houses" linked to pub companies which had a monopoly on providing the beer were failing. This was due to the excessive prices charged by the beer suppliers who controlled the supply to the "tied houses". It had nothing to do with the smoking ban.

I bet you that in Spokane, 100 restaurants have closed because the economy has tanked... and that the link with smoking is tenuous..but if you have any evidence for your assertion, feel free to PM me..! Smoking is dangerous and something you should do in private.

I find it interesting that I called gizmolove out on his obvious exaggerations and he replies with more of the same.

What are you covering up? You can nit pick all you want about some phantom time schedual, doesn't discount a 11 hour delay to get home, over half of which was on a bus due to airline equipment failure. Doesn't discount United lack of concern for passanger comfort or safety. Does not negate United rudeness and complete incompetance. Doesn't hide the fact that they did not offer any compesation at all or any help with special need created by their incompetance. Doesn't discount the fact that two bus loads of people with home with no food, no water and no rest, sitting on a fridged cold bus where no one could sleep except by sitting up. Doesn't excuse the fact that a young couple with a child went without formula and had to find their own way back home at their own expense because they had too much compassion for others to take a screaming baby on a 6 hour bus ride. Doesn't even hardly make up for the fact that United's attitude was, "Get on the bus or find your own way home".

All that said, you can say anything about me you want. I could give a mouses tail. You can fuss, fume and insult me all you want. Won't take the fault away from United.

So, just who are you really??? HUMM???

One of their low life attorneys?

Save your time. I'm not going to sue. I won't waste one more second of my time with United. And, it is my furvent prayer that all the others they have dumped, put on busses, and in every other way screwed; join with me to make a small percentage that vows never,,,,,Never,,,,,NEVER EVER......AGAIN@@@@@

As for me, I'll be flying Alaska. The staff is friendly and helpful. The drinks are fairly good. You can actually sit in their seats without your back giving out. (The only other time in my life I was prevented from my destination was on Alaska. They overnighted us in a hotel by the airport, gave us vouchers for a meal, and overnighted our checked in bags if we wished.) AND THEY DON'T BUSSSSSSS their customers.

Alaska, unlike United, is an actual air line.

Chow. (Moron)

I must appologize to you. It was not an 11 hour delay. It was in fact an 11 and a half hour delay.

Sorry!

Jim,

I can only tell you about the restaurants here. I have talked to owners and I have been in since the smokeing ban. Our regular haunt hoped to pick up business from non smokers comming in. The last time I was there, there were 9 people in the bar. At one point 5 of us were outside by the ashtray takeing a smoke break includeing one who joined us while we were there, who was our waitress.

I can only speak from personal experience. It has hurt business considerably. People that smoke like to drink and talk and socialize a lot. Health nuts (for lack of another phrase, sorry) generally don't spend hours in bars or pubs drinking and eating and smokeing. They have a drink or two and maybe a meal, then leave.

I don't have anything against your good health. But, this local place is a family pizza parlor. The restaurant has games and TV and bar service in the restaurant area. Smokeing was only allowed in the bar where non smokers do not have to be, and kids are not allowed in there. Before you think about conjoined air, their wasn't any. The air filtration system is completely seperate (between the bar and the restaurant).

Now, I am the last person on earth to want anyone to loose their rights. Why isn't the rest of society just as gracious about mine? I don't need to go into all the restaurants, just one or two that cater to smokers. You don't have to go there, you can have the other 300 or so to pick from, if you like.

Oh and BTW, the smokeing ban here was a few years before 2008. Long before the economy that we face now.

Just because you may not be inconvienced by a smokeing ban, there may be a ban at some point that will make you feel like you are not valued as a customer. When you feel that your rights are being stepped on. Like a restaurant that doesn't accept kids. Doesn't provide for people in wheelchairs or walkers. Maybe we can go back to the 50's and get restaurants that don't accept blacks.

Discrimination is discrimination --- no matter how you want to white wash it. And, bad service still has it's consequences, as well as not catering to your customers needs (in a reasonable way of course).

We all have a choice in how we spend our money. My new years resolution is that I will no longer spend my money where I am not welcome, where I receive bad service or a bad product; nor, where I am treated like cattle. MY CHOICE.

Well clearly we are going to disagree about smoking in restaurants. I do not actually object to a restaurant or bar being a designated a smoking bar. I would not have passed such a draconian law on smoking. However, all restaurants or bars which allow smoking should ban children and have prominant signs outside. Smoking on airlines and other places such as shopping malls and public facilities should banned altogether. Then, if patrons decide they wish to go there, that is fine. However, having smoking and non-smoking areas within a single establishment is not acceptable, especially for staff who may have to go between both areas.

Your stance which implies smoking is a civil rights issue is highly offensive. The smoking ban is not "discrimination" or it would be unconstitutional. There are perfectly valid health and public protection reasons for it. Your habit has the potential to kill other people. (If you google Roy Castle and Lung Cancer, you can read about a British entertainer who died of lung cancer caused by second hand smoke). To suggest that infringing on your freedom to smoke is analogous to the deprivation of the civil rights of blacks is deeply offensive and bordering on the racist.

I support an approach of not spending your money with suppliers who do not meet your expectations. However, to suggest you are not welcome at restaurants who do not allow smoking is just stupid. The restauranteur would be breaking the law to allow you to smoke. Your anger should be directed at the legislature. To take out your anger on the restauranteur, who has no means of controlling the law, is petty and ridiculous.

However, a more mature approach might be to be a little less selfish and more understanding of the needs and rights of others. I don't wish to see your right to smoke taken away, but you should equally respect the wishes of others not to be subjected to the smoke generated by your habit. The mutual respect of each others rights will make a more tolerant and livable society.

While I agree with you that Alaska is a better airline than United, your statement that they don't bus their customers is not correct. They have, on rare occasions, had to bus customers when diversions or mechanical failures have occurred.

United Airlines Notifications coming out from a fake email address
 

Please note the <Unitedpreflight@unitedpreflight.p0.com> email address is a fake address. No wonder their notifications get blocked, discarded, rejected, or refused by many email servers out there. If the notifications reach the end user's email client at all, they will likely end up in the SPAM folder. So much about the knowledge of their experts. Shame on you UNITED.

United Sucks
 

When United refused to fly me to my final (pre-paid) destination, they gave me a phone # to call for complaints or "customer service". This number was also fake. Nothing about United would suprise me. They have no customer service, and it's quite obvious that they don't care to provide any. It is a prevasive attitude that permiates the whole company, from the top on down. I've made 2 trips since my last Dec. trip, and plan at least 2 more this year. UNITED WILL NEVER GET ONE MORE THIN DIME FROM ME, no matter who else I have to travel with, or at what cost!

Honor Continental policies
 

I booked our tickets on Continental. I used our Chase Continental One Pass credit card so that we would not be charged for our two bags. The outbound flight was fine. When we checked in for the return flight, which was on United (even though we had booked through Continental), we had to pay $25 per bag. We complained to the agent, who brought in a supervisor who told us that United does not honor Continental's fee waiver. I understand that when companies merge that there are going to be problems. However, that is not my problem. I want my $50 back from United. I hope somebody from United reads these posts, because this is really lousy customer relations.