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-   -   Customer Service Blaming Weather But Was Mechanical (https://www.AirlineComplaints.org/showthread.php?t=4448)

pthompson Jun 16, 2009 8:47 PM

Blaming Weather But Was Mechanical
 
Delta is blaming the weather when it was announced as mechanical failure and are now trying to charge me $100 to reschedule. Plus, I used miles, and they want me to pay the difference between miles to rebook this flight. But it's not my fault, and Delta won't take responsibility. They suck, and I will never use them again if it is at all possible. Their customer service representatives spoke broken english and were rude. They were obstinate and very unwilling to help.

PHXFlyer Jun 17, 2009 5:52 AM

I think we need more details here. Even if your delay/cancellation was due to weather you should have been re-booked without additional fees and without requiring additional miles. What were the circumstances?


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