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Originally Posted by Camper01
...had to walk in down-pouring rain...
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You answered your own question. The FAA and airlines have restrictions that need to be followed to insure safety during bad weather like this. Your pilots "timing out" was them reaching their FEDERAL maximum number of hours flying for that day. It would have been illegal, not to mention dangerous, for them to continue to fly that day. The way I understand your post, the airline offered to rebook you on another flight and you declined. Honestly, from the sound of it, you are lucky to have gotten a refund at all. (Unless you had bought a refundable ticket of course, but those are increasingly rare these days.) If you did not have a refundable ticket, you should have gotten a voucher for the value of your ticket, and if the reason for the cancellation was indeed weather, they shouldn't charge you a fee to change the ticket to another day (unless you change the destination, then the fare may be different). Sorry to hear you and your group missed your conference, but unfortunately weather cannot be controlled by anyone but affects everyone.