Quote:
Originally Posted by jimworcs
You should pursue the money.. it is the only thing that gets airlines attention...
Are you kidding? You are unbelieveably naive or just being mendatious
You are sure you are a frequent flyer? It is often not posted and being provided with accurate and timely information by an airline agent is like finding hen's teeth.
His point was, surely an organisation that had an ounce of decency would use criteria which takes account of the vulnerability of the passenger. A lone mother travelling with an infant child should not be chosen for this...
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Delta recently received a hefty fine for not following correct procedures when there was an over-sale. Now I'm not saying, and neither did the DOT, that Delta wasn't following the rules the majority of the time but the occurrences where the rules weren't being followed to the letter were enough to warrant the fine.
This incident occurred afterward and I'm sure with the fine fresh in their memory and the mandatory recurrent training they have received as a stipulation for mitigating the fine they are following procedures much more consistently now.
As for using the criteria you suggest that can't happen. The criteria used on overbooked flights is last to check in is first to be bumped. They don't "single people out" as was implicated by the OP. What you suggest is that when denied boarding needs to occur for weight and balance issues they should start with the overweight passengers first.