Complaint: Customer Service belize bombshell
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  #1  
Old Feb 20, 2008, 8:37 PM
kagee kagee is offline
 
Join Date: Feb 2008
Posts: 1
Default belize bombshell

flight was canceled @ 11:00PM the night before a 6 AM flight--after 2 hours on the phone and finding a replacement flight myself---i was told to get in line @ the airport the next morning and call when i could verify the continental flight---i called only to find that AAirline didn't know my name but to book flight and to call immediately afterwards----i did but then was told it was too late and that they (AA) wouldn't pay---new flight cost triple the original and burned up an entire extra day traveling