Quote:
Originally Posted by jimworcs
Well wk has a very Delta interpretation of legitimate. In another thread, he stated that a customer who wanted to be seated next to her 4 year old daughter and was mis-informed that this would not be possible, did not have a legitimate complaint!!
Delta legitimate is different from the rest of the English language. Maybe we should start a Delta English vs Standard English
Customer Service = Shout at the customer and tell lies
We will hold the flight = We will say anything to get you away from the desk
Weather related = Crew called in sick
09:45 Departure = 15:20 Departure
Non-stop Flight = Wait until 3 weeks before departure and make it indirect
It is just not an easy language to understand...
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That one isn't so easy to get away with since the feds monitor the reasons for delays. Of course if an incoming crew will be delayed because of weather the delay reason is still weather.
As for your other statement of what compromises a legitimate complaint, it varies by situation. Since the person with the seating issue involving their 4 year old daughter was actually seated next to her to begin with s/he did not really have a legitimate complaint about the seating arrangements. Their only complaint was how they were handled when they presented Delta with their not-so-legitimate complaint. Had the agents they encountered taken just a moment to research their inquiry we would not have heard about it! Had they indeed not been seated together and had this situation not been sorted out before the plane departed (which we all agreed a 4 year old would never be separated from an adult)
then they would have a legitimate complaint.