Quote:
Originally Posted by JR in Orlando
One piece of information that is missing is what the exact inquiry was by the girlfriend during this telephone conference with Delta. Remember this was before she purchased the ticket. Was the discussion based on "what do I need to get into England" or was it "what do I need to transit through America." Since we only have that telephone call by way of second-hand summaries and not actual quotes, we really don't know what was said by the girlfriend or to what Delta was responding.
Since she is an inexperienced international flyer (having never left her country) she may have limited her inquiry or it may have been a generalized inquiry - If I fly to England, what do I need to enter? It is hardly reasonable to blame Delta until we have this information. If she was so inexperienced, why didn't Chrisal make the telephone call on something so important?
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JR, my girlfriend rang up the call centre and made full enquiries regarding the flight from Buenos Aires to Manchester with a stop in Atlanta. She asked about price, times, and
what she would need to travel on this trip. It was at this point that she was told she would need a return ticket and a passport. The Delta worker has obviously answered the question with only final destination in mind and not thought about the fact she would need the transit visa to enter the states. It really is that simple JR! She asked and she was given bad info. I have asked Delta to listen to the conversation but they refuse, as they have with everything I have suggested.
Just because she is an inexperienced traveller it doesn't mean that she can't ask what she needs to travel. You ask why I didn't make the enquiry instead of her because I'm more experienced. But it has no relevance as to how many planes I have travelled in. My girlfriend has exactly the same capabilities as me for asking
what do I need to travel on this trip?
I think what people need to understand here is that Delta have misinformed my girlfriend here in a gigantic way, and now instead of trying to help us out of this huge hole we find ourselves in, they seem to be doing everything in their power to bury us.