Gromit,
That is an utterly unreasonable position. Are we supposed to take our laptops on holiday with us, then subscribe to some foreign wifi services, just so we can keep up with an airlines changes. It is ridiculous and unreasonable. If the airline asks the customer for a phone number, then it is reasonable to assume they will use it. They could programme to send text (sms) to all mobile phones for example. But if they cancel a flight, particularly where there is only one flight a day, then I am afraid they should just do the work.
They particularly should not compound the problem by seeking to penalise the customer.. IT IS OUTRAGEOUS.
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