$9 Fare Club
My complaint has to do with automatically enrolling me in the club when I cancelled it last year. I joined in May of 2008 at which time I did use it for one trip. Last year in May I noticed that they charged me without me authorizing it. I called and spoke to someone in India who could barely speak English and was told that they would not refund the membership, even though it was only 2 days after the debit. At that time I asked them to remove me from automatic debit and cancel my membership. Last week they again charged me $59.95!! I didn't authorize it nor have I booked reservations in almost 3 years. I tried calling them @ 800 number and was on hold for 20 minutes got a live person who told me they would transfer me to a different department 45 minutes later I hung up, no one ever came on the phone. I called the corporate office number 954 447-7828 it's a recording, unless you have an extension number it just hangs up after giving you the option to press prompts that send you back to India. I filled out a complain with the FTC yesterday today I will go to my bank and fill out a fraud complaint to try to get my money back that way. Also, I sent Spirit an email complaint via their website they never replied.
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